Karl Doreza: in Portland, OR

Managed orders (B2B, DTC, Key and International Accounts), seeing them through fulfillment to delivery. Onboard new customers across organizations including field sales, customer success and accounting. Collaborated with the field sales and operations team to address the needs of our wholesale customers, worked quickly and accurately to address customer concerns. Supported accounts receivable, maintained accounting policies and procedures. Devised process to make Amazon orders and invoices flow efficiently and accurately.

Identified and implemented system process improvement to run specialized SAP reports in order to improve accuracy and increase revenue. Liaised with partners, credit, sales and distribution to meet account goals and directives. Audited open orders (B2B, EDI, email and phone) to anticipate potential issues, provided timely responses to resolve discrepancies. Responded to emails and calls regarding orders, return authorizations, warranties, product information and availability.

Managed a $1,000,000 account base and increased sales by 15% each season by developing and implementing strategies to drive sales revenue and future orders. Analyzed orders and forecasted bookings at style/color/quantity levels to assist in determining growth opportunities in the various product segments. Communicated and collaborated across departments to identify and resolve issues. Researched competitive and external market factors to assist the Sales Planning team to identify trends within sales territory. Organized, planned and presented at seasonal trade shows in order to identify new strategic accounts and grow the product range within existing accounts. Negotiated sales of closeout inventory with national off price retailers. Coordinated shipping logistics with 3rd party logistics, overseas factories and international distributors.