Reservation Specialist

Specialist & Consultant

• Provide extensive details on all luxury homes near Brighton Utah, Peru, St. George, and Hawaii.
• Finding new and creative ways to market our company and in Peru (Treehouse Lodge, Iquitos. Currently making fliers and sending out fun and catchy email blasts.
• Handling customer complaints and making sure that they are resolved in a very timely manner.
• Working directly with customers through TAWK (live chat software) on our personal website.
• Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
• Converting inbound calls into sales 85% of time since March.
• Answering incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.

• Provided fast, quality drink service to a max capacity of 150 customers at one time.
• Built and coordinated schedules for bar staff to ensure fair hours and proper work flow.
• Responsible for bi-weekly liquor orders totaling ~$20,000 per month to maintain inventory.
• Mediate any confrontation between staff and customers
• Maintain friendly and open environment for both staff and patrons.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Polished glassware, bussed tables and removed debris to keep customer areas clean.
• Developed new signature cocktails to support bar marketing brand and increase profits.

Bartender

• Organized, prioritized and managed multiple projects according to dedicated release schedule.
• Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
• Applied customer feedback to develop process improvements and support long-term business needs.
• Maximized performance by monitoring daily activities and mentoring team members.
• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.

Manager, Social Media Content Creator

• Demonstrated snowboarding techniques based on established course framework and student ability levels.
• Maintained rescue equipment by conducting inspections and completing basic repairs.
• Stayed on top of current weather conditions to maintain student safety.
• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.

Snowboard Instructor

• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Cultivated to recall customers' names and address each by name.
• Educated coworkers and customers about new products.
• Completed over successful daily cash audits to correctly balance drawers at end of each shift.
• Created original artwork for specials board display daily.
• Maintained regular and consistent attendance and punctuality.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Set and achieved goals for professional development and advancement.


• Education

Barista

• Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Counted, measured and compounded medications following standard procedures.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
• Stocked, labeled and inventoried medication to keep accurate records.
• Communicated instructions to patients or caregivers about proper use and storage of drugs.

Pharmacy Technician

Find out detailed information about Kasey Lewis, Reservation Specialist in West Jordan, UT

Kasey Lewis: Reservation Specialist in West Jordan, UT

Kasey Lewis