Kasey Lewis: Reservation Specialist in West Jordan, UT

• Provide extensive details on all luxury homes near Brighton Utah, Peru, St. George, and Hawaii. • Finding new and creative ways to market our company and in Peru (Treehouse Lodge, Iquitos. Currently making fliers and sending out fun and catchy email blasts. • Handling customer complaints and making sure that they are resolved in a very timely manner. • Working directly with customers through TAWK (live chat software) on our personal website. • Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances. • Converting inbound calls into sales 85% of time since March. • Answering incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.

• Provided fast, quality drink service to a max capacity of 150 customers at one time. • Built and coordinated schedules for bar staff to ensure fair hours and proper work flow. • Responsible for bi-weekly liquor orders totaling ~$20,000 per month to maintain inventory. • Mediate any confrontation between staff and customers • Maintain friendly and open environment for both staff and patrons. • Followed alcohol awareness procedures for preventing excessive guest intoxication. • Polished glassware, bussed tables and removed debris to keep customer areas clean. • Developed new signature cocktails to support bar marketing brand and increase profits.

• Organized, prioritized and managed multiple projects according to dedicated release schedule. • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement. • Applied customer feedback to develop process improvements and support long-term business needs. • Maximized performance by monitoring daily activities and mentoring team members. • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.

• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores. • Cultivated to recall customers' names and address each by name. • Educated coworkers and customers about new products. • Completed over successful daily cash audits to correctly balance drawers at end of each shift. • Created original artwork for specials board display daily. • Maintained regular and consistent attendance and punctuality. • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment. • Memorized recipes for specialty coffee beverages and seasonal offerings. • Set and achieved goals for professional development and advancement. • Education

• Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments. • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists. • Counted, measured and compounded medications following standard procedures. • Answered incoming phone calls and addressed questions from customers and healthcare providers. • Processed incoming drug orders by checking deliveries against paperwork and updating computer system. • Stocked, labeled and inventoried medication to keep accurate records. • Communicated instructions to patients or caregivers about proper use and storage of drugs.