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Client Success Coordinator

Administration & Clerical

<p>Customer-focused service professional with over seven years of experience in customer service and sales. Skilled in critical thinking and multitasking, while being able to confidently handle high-pressure situations with professionalism and organization. Known for being an energetic, determined, and innovative problem solver with strong communication skills working to deliver an exceptional customer experience.</p>

- Acts as the main point of contact for clients after a sale, managing communication and ensuring client expectations are met and exceeded. 

- Oversees the successful booking and execution of digital campaigns, working with internal departments to align with sales and operational initiatives. 

- Continuously monitors and optimizes client campaigns to improve overall performance against set benchmarks. 

- Manages client projects from start to finish, ensuring deliverables are met across various iHeartMedia platforms and talent components. 

- Develops and delivers comprehensive post-campaign reports, including performance analysis, key learnings, and recommendations for future growth. 

- Works closely with sales, ad operations, creative teams, and billing/finance to ensure smooth campaign delivery and accurate financial reconciliation. 

- Provides a strategic perspective to create innovative custom programs and brand activations, bringing client goals to life. 



- Created and managed sales materials, assisted with creating recaps, and entered and maintained CRM data. 

- Generated proposals, entered and revised orders, and followed up on billing in a timely manner. 

- Researched market news and updates, coordinated logistics for meetings, and assisted with multi-platform campaigns. 

- Managed team and individual calendars, filed expense reports, and maintained organized records. 

Sales Coordinator 

- Assisted in organizing and executing events to engage with the target audience and promote the brand. 

- Participated in team meetings and brainstorming sessions to contribute creative ideas for marketing initiatives and campaigns. 

- Wrote articles, pitched story ideas and created press releases to share with media outlets to generate publicity and coverage for the WIG brand. 

- Assisted in networking strategic partnerships with industry competitors and influencers to enhance brand credibility and growth. 


PR and Communications Intern

- Arranged new merchandise with appealing displays to encourage customer sales and move overstock items.

- Provided personalized recommendations to customers based on their surfing ability and preferences to ensure they find the most suitable surf gear and accessories. 

- Assisted with inventory management, including receiving and restocking merchandise, conducting inventory counts, and ensuring accurate product labeling and pricing. 

- Evaluated customer feedback and made recommendations for improvements to the product selection and inventory management processes. 


Retail Associate

- Assisted with visual merchandising and ensured the store was clean and organized at all times.

- Maintained a thorough understanding of the company's product offerings and provided detailed information to customers to enhance their shopping experience. 

- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner. 

- Collaborated with the team to develop and implement sales strategies to meet and exceed sales targets. 


- Promoted a positive and inclusive environment by fostering a sense of community among surf students and encouraging teamwork and support among peers. 

- Collaborated with other surf instructors to develop and implement new and innovative teaching methods and techniques.

 - Enhanced the safety and wellbeing of surf students by monitoring and addressing any potential hazards or risks during surf lessons. 

- Provided personalized feedback and guidance to surf students to help them improve their skills and reach their full potential.

- Assisted in the selection and maintenance of surf equipment and gear to ensure a safe and enjoyable surfing experience for students.


Surf Instructor

Find out detailed information about Katelyn Sovay, Client Success Coordinator in San Diego, California

Katelyn Sovay: Client Success Coordinator in San Diego, California

Katelyn Sovay

University of California Santa Barbara

California Lutheran University