Katelyn Sovay: Client Success Coordinator in San Diego, California

- Acts as the main point of contact for clients after a sale, managing communication and ensuring client expectations are met and exceeded. - Oversees the successful booking and execution of digital campaigns, working with internal departments to align with sales and operational initiatives. - Continuously monitors and optimizes client campaigns to improve overall performance against set benchmarks. - Manages client projects from start to finish, ensuring deliverables are met across various iHeartMedia platforms and talent components. - Develops and delivers comprehensive post-campaign reports, including performance analysis, key learnings, and recommendations for future growth. - Works closely with sales, ad operations, creative teams, and billing/finance to ensure smooth campaign delivery and accurate financial reconciliation. - Provides a strategic perspective to create innovative custom programs and brand activations, bringing client goals to life.

- Created and managed sales materials, assisted with creating recaps, and entered and maintained CRM data. - Generated proposals, entered and revised orders, and followed up on billing in a timely manner. - Researched market news and updates, coordinated logistics for meetings, and assisted with multi-platform campaigns. - Managed team and individual calendars, filed expense reports, and maintained organized records.

- Assisted in organizing and executing events to engage with the target audience and promote the brand. - Participated in team meetings and brainstorming sessions to contribute creative ideas for marketing initiatives and campaigns. - Wrote articles, pitched story ideas and created press releases to share with media outlets to generate publicity and coverage for the WIG brand. - Assisted in networking strategic partnerships with industry competitors and influencers to enhance brand credibility and growth.

- Arranged new merchandise with appealing displays to encourage customer sales and move overstock items. - Provided personalized recommendations to customers based on their surfing ability and preferences to ensure they find the most suitable surf gear and accessories. - Assisted with inventory management, including receiving and restocking merchandise, conducting inventory counts, and ensuring accurate product labeling and pricing. - Evaluated customer feedback and made recommendations for improvements to the product selection and inventory management processes.

- Assisted with visual merchandising and ensured the store was clean and organized at all times. - Maintained a thorough understanding of the company's product offerings and provided detailed information to customers to enhance their shopping experience. - Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner. - Collaborated with the team to develop and implement sales strategies to meet and exceed sales targets.

- Promoted a positive and inclusive environment by fostering a sense of community among surf students and encouraging teamwork and support among peers. - Collaborated with other surf instructors to develop and implement new and innovative teaching methods and techniques. - Enhanced the safety and wellbeing of surf students by monitoring and addressing any potential hazards or risks during surf lessons. - Provided personalized feedback and guidance to surf students to help them improve their skills and reach their full potential. - Assisted in the selection and maintenance of surf equipment and gear to ensure a safe and enjoyable surfing experience for students.