Kathleen Mellor: in Laguna Niguel, CA

Communicated with business owners across the United States regarding a service to greatly expand their web presence. Successfully converted several prospects into BrandRep clients. Excelled in customer service with outstanding relationship management over the phone and in person. Provided exceptional work ethic and maintained a positive and charismatic attitude in call center atmosphere. Accomplished targeted performance objectives on a consistent basis.

Transferred to Coastline Events, Inc. from Thrive Events. Provided presentation and product demonstration of client's products and services to new and loyal customers. Analyzed usage patterns to understand ways in which consumers used client's products and services. Recruited and managed a team of Brand Representatives including setting goals and evaluating weekly performance. Coached and trained Brand Representatives into Campaign Management promotion. Directed, motivated, and monitored the mobilization of team to advance campaign goals.

Promoted from Brand Representative to Campaign Manager. Trained to master four marketing systems applicable to several diverse company strategies. Boosted skills by effectively teaching and training others. Demonstrated leadership skills by coaching brand ambassadors on multiple clients. Assisted in Human Resources duties such as interviewing and recruiting. Oversaw inventory management for all existing clients. Cross trained employees to excel at promoting eight unique clients.

Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Built and maintained effective relationships with peers and upper management. Maintained friendly and professional customer interactions. Explained information about the quality, value and style of products to influence customer buying decisions. Helped create and manage shipping department for online store. Helped develop international shipping guidelines and rates for all online orders. Trained co-workers to efficiently perform shipping process. Experience in buying from well-known vendors.