Senior Executive Assistant with more than 16 years successful track record providing administrative support to all levels
of management; extensive experience in HR benefits consulting industry with mainly Fortune 500 clients. Managed
office administration and procedures ensuring effectiveness, efficiency and safety.

Core competencies include project management, meeting/event planning logistics, people manager, mentor, and travel
coordination; site services administrator ensuring facilities needs for office location were met while keeping operating
costs to a minimum.

CAREER HIGHLIGHTS
• Maximized client project recoverability by 80+% by tracking and monitoring monthly billed time against proposed
client budgets ensuring team did not exceed allocated time.
• Provided vital notetaking at client focus groups capturing verbatim comments for analysis thereby empowering
clients to make necessary changes to enhance employee engagement by more than 25%.
• Executed more than 90 key client benefit enrollment meetings in eight different states, ensuring thousands of
employees and vendors had successful experience. Client satisfaction was achieved, and company was hired to
repeat events the following year.

Responsible for five administrative support staff managing operational functions ensuring exceptional support for
90+ consultants; Administrative Assistant to 14 consultants managing business operations to help drive results;
Onsite Office Manager for all facility-related items including security, IT requests, and liaison to property
management company.
• Managed office requirements by reporting monthly operational procedures to corporate facilities ensuring
security, operational and budget compliance was followed 100%.
• Coordinated office-wide events including benefits fairs, health and wellness speakers, and town halls raising
colleague engagement by 50%.
• Created environment of productivity and personal accountability for administrative team that was instrumental
in reducing overtime by 80%.
• Designed and implemented mentor program for administrative team; 30 colleagues participated with an
achieved result of 75% success rate in reaching desired goals.

AON HEWITT Newport Beach, CA
Provider of human capital and management consulting services.

Administrative Operations Manager

Assisted regional market leader and her direct reports managing sales meeting preparation and reporting and logistics; supervised eight administrative assistants in Retirement and sales practices on west coast; coordinated
internal office events for colleague health and wellness management.
• Oversaw administrative staff performance ensuring 85 actuarial consultants were positioned to provide client
deliverables with 95% accuracy because of regular administrative training sessions.
• Partnered with the regional market leader ensuring timely execution of calendaring, document creation/editing,
travel and expenses enabling her to surpass her revenue target by 20%.
• Pioneered and coordinated office-wide events such as benefits fairs, health and wellness speaking engagements,
and town halls and enhanced colleague engagement by 50%.
26221 Hillsford Place, Lake Forest, CA • (714) 604-7091 • kap_126@hotmail.com
HEWITT ASSOCIATES/AON HEWITT Newport Beach, CA
Global HR benefits consulting/administration

Provided support to Regional Communication Market Leader and team of 15 consultants in sales, design and product delivery.
• Delivered support for Regional Market Leader and eight senior consultants in two regional offices. Revenue
targets were exceeded by 25% necessitating hiring two additional sales consultants requiring my support.
• Enhanced communication between vendor partners and executive team, fostering a sense of teamwork and collaboration.
• Demonstrated capacity to provide comprehensive support for executive-level staff by exceling at scheduling
meetings, coordinating travel, and managing all essential tasks for effective workflow.
• Arranged external marketing events for groups of 75+ vetting venues and caterers ensuring successful client
networking experiences.

Executive Assistant

Find out detailed information about Kathleen Phillips,  in Lake Forest, CA

Kathleen Phillips: in Lake Forest, CA

Kathleen Phillips

University of Bridgeport