Kathleen Phillips: in Lake Forest, CA

Responsible for five administrative support staff managing operational functions ensuring exceptional support for 90+ consultants; Administrative Assistant to 14 consultants managing business operations to help drive results; Onsite Office Manager for all facility-related items including security, IT requests, and liaison to property management company. • Managed office requirements by reporting monthly operational procedures to corporate facilities ensuring security, operational and budget compliance was followed 100%. • Coordinated office-wide events including benefits fairs, health and wellness speakers, and town halls raising colleague engagement by 50%. • Created environment of productivity and personal accountability for administrative team that was instrumental in reducing overtime by 80%. • Designed and implemented mentor program for administrative team; 30 colleagues participated with an achieved result of 75% success rate in reaching desired goals. AON HEWITT Newport Beach, CA Provider of human capital and management consulting services.

Assisted regional market leader and her direct reports managing sales meeting preparation and reporting and logistics; supervised eight administrative assistants in Retirement and sales practices on west coast; coordinated internal office events for colleague health and wellness management. • Oversaw administrative staff performance ensuring 85 actuarial consultants were positioned to provide client deliverables with 95% accuracy because of regular administrative training sessions. • Partnered with the regional market leader ensuring timely execution of calendaring, document creation/editing, travel and expenses enabling her to surpass her revenue target by 20%. • Pioneered and coordinated office-wide events such as benefits fairs, health and wellness speaking engagements, and town halls and enhanced colleague engagement by 50%. 26221 Hillsford Place, Lake Forest, CA • (714) 604-7091 • kap_126@hotmail.com HEWITT ASSOCIATES/AON HEWITT Newport Beach, CA Global HR benefits consulting/administration

Provided support to Regional Communication Market Leader and team of 15 consultants in sales, design and product delivery. • Delivered support for Regional Market Leader and eight senior consultants in two regional offices. Revenue targets were exceeded by 25% necessitating hiring two additional sales consultants requiring my support. • Enhanced communication between vendor partners and executive team, fostering a sense of teamwork and collaboration. • Demonstrated capacity to provide comprehensive support for executive-level staff by exceling at scheduling meetings, coordinating travel, and managing all essential tasks for effective workflow. • Arranged external marketing events for groups of 75+ vetting venues and caterers ensuring successful client networking experiences.