PRODUCT EXPERIENCE SUPPORT MANAGER

Customer Service & Support

I am a highly motivated,

curious, and devoted
individual ready to take on
new, unique, and challenging

opportunities that will allow

me to develop my skills.

Understanding how to work
well with others, I feel
confident bringing my
thoughts to the table while

taking in the opinions of

others. With tireless energy, I

am able to work through any
challenge thrown my way.


TALENT AND SKILLS

Product management
Problem solving
Research
Conflict resolution

Time management

Microsoft programs

Developing a QR code system for accessories to simplify the customer support process
Delivering quarterly reports to Management providing

customer insights to support future product designs

Achieves on-time deliverables for new products (NPIs) by
working closely with the Global Business Units
Represent the Customer Support Organization in System Team
Meetings on a weekly basis
Analyzes data on products to ensure KPIs are being met
Check ins with regions to be in the loop of any upcoming issues

Ensures timely training for call centers on complex projects

Responsible for the end-to-end strategy for accessories
Arrange for product support pages to be created
Ensure each product has a spares strategy

Created internal awareness campaigns highlighting the importance of security, privacy, and data protection
Developed and curated content for video training modules in support of customer support employees
Assisted with research on various security certifications
Researched, built and developed COVID-19 protocols for over
1,000 world-wide field agents
Hosted and managed staff meetings

Planned and organized Customer Experience Days

BUSINESS SUPPORT INTERN

Organized and maintained records management system
Coordinated with insurance company representatives for
customer billing
Tracked medical and police records and other confidential

information

LEGAL ASSISTANT

Find out detailed information about Kathryn Locey, PRODUCT EXPERIENCE SUPPORT MANAGER 

Kathryn Locey: PRODUCT EXPERIENCE SUPPORT MANAGER

Kathryn Locey

BOISE STATE UNIVERSITY