Keeley O'Dougherty: in Tahoma, CA

Team Lead \\ Apr 2018 – Mar 2020 Coordinated interviews for 200 applicants, created applicant assessment materials and proctored 30-50 interviews per semester. Led onboarding and training of 20 new hires every hiring period. Facilitated employee relations through problem-solving, scheduling, and professional development. Operations Manager \\ Jun 2019 – Mar 2020 On-shift management of the entire 360,000 square foot Student Recreation Center (SRC) and a shift staff of 11 student employees. Implemented and monitored programs as directed by management and saw the programs through to completion. Acted as a first responder in facility emergency situations. Customer Operations Specialist \\ May 2018 – Jun 2019 Ensure the daily operations of the facilities run smoothly. Enforce policies in a clean and ethical way. Assist manager with first responder duties. Verify and monitor access requirements. Fitness Attendant \\ Sept 2017 – Jun 2018 Policy enforcement through clear communication and understanding of Rec center etiquette and policies Maintain high energy and friendly atmosphere through clear communication between staff and patrons Build and develop relationships with coworkers, peers, and patrons

Remotely crafted and implemented social media brand strategies and campaigns. Created and maintained an editorial calendar. Oversaw day-to-day management of campaigns and ensured brand consistency and community connection. Managed our online presence to ensure respectful and appropriate engagement. Created engaging written and visual content for social platforms

Assisted in ensuring that the product presentation area was clean and organized. Cultivated strong buying relationships with customers. Used company literature and available training resources to stay up to date on product features. Worked with customers to determine their needs and recommended the product to solve the customer’s problem.