Kelsey Gallagher: Climbing Wall Manager in Athens, OH

* Oversee all climbing wall staff to maintain facility safety and enforce all rock wall policies and procedures * Develop the route setting program including schedule staff, maintain equipment, and ensure route quality * Maintain all other climbing wall programs; learn to climb, belay, and lead clinics * Collaborate with staff and corporate partners for annual climbing competitions

* Guided interpretative nature kayak tours in a professional manner within the Low Country * Ensured that customers received excellent service through assisting with questions, needs, and purchases * Engaged with customers to answer general questions regarding what Outside Brands offers * Assisted with children's events and camps that took place on and around the Broad Creek

* Memorized the entire Pool house menu to communicate effectively with customers * Wrote down club members orders and transferred them to the computer system * Cleaned all equipment and work areas that used in food prep to prepare for next day * Provided members and guests with an enjoyable dining experience by utilizing customer service skills

* Worked with students one on one to provide a valuable learning experience surrounding their skiing goals * Taught several specialized children's camps weekly to assist children in skill building activities * Participated in specific training events put on by the resort to improve personal teaching abilities * Inspired and provided a safe and enjoyable skiing experience for customer satisfaction