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Customer Relations Specialist

Specialist & Consultant

-Personal projects to help system workflow and enhance customer experience
-Receive and document communications into Technical Support and the SalesForce Service         Cloud database
-Preparing marketing and advertising strategies
- Supports sales staff by providing sales data, market trends, forecasts, account analyses, new product information; relaying customer services requests.
-Train on Luminex instruments to acquire knowledge of the instruments to answer inquiries
-Triage issues by gathering essential information from call
- Keeps promotional materials ready by coordinating requirements with graphics department  and marketing
-Develop a marketing plan for our high value accounts 
-Present on competitor information
-Stay informed with current customer relation trends 
-Brainstorm ideas to increase moral within Tech Support
-Investigate to determine and identify problem
-Resolution of general inquiries
-Follow-up with customers to ensure satisfaction 
-Generate permanent license 

              -Works closely with the President and area management teams
              -Meets with advertising and assists in strategic planning
              -Creates sales opportunities 
              -Develops sales initiatives 
              -Creates and maintains strong relationships with schools, PTA’s, and local businesses
              -Analyzes sales and marketing data
              -Media appearances
              -Attends community and charity events


Marketing Coordinator 

Find out detailed information about Kelsey Weatherman, Customer Relations Specialist in Austin, TX

Kelsey Weatherman: Customer Relations Specialist in Austin, TX

Kelsey Weatherman