Kelsey Weatherman: Customer Relations Specialist in Austin, TX

-Personal projects to help system workflow and enhance customer experience -Receive and document communications into Technical Support and the SalesForce Service Cloud database -Preparing marketing and advertising strategies - Supports sales staff by providing sales data, market trends, forecasts, account analyses, new product information; relaying customer services requests. -Train on Luminex instruments to acquire knowledge of the instruments to answer inquiries -Triage issues by gathering essential information from call - Keeps promotional materials ready by coordinating requirements with graphics department and marketing -Develop a marketing plan for our high value accounts -Present on competitor information -Stay informed with current customer relation trends -Brainstorm ideas to increase moral within Tech Support -Investigate to determine and identify problem -Resolution of general inquiries -Follow-up with customers to ensure satisfaction -Generate permanent license

-Works closely with the President and area management teams -Meets with advertising and assists in strategic planning -Creates sales opportunities -Develops sales initiatives -Creates and maintains strong relationships with schools, PTA’s, and local businesses -Analyzes sales and marketing data -Media appearances -Attends community and charity events