Outdoor

Rock climbing

backpacking

Outdoor education

Outdoor conservation

Front Desk Supervisor

Top Management

As an outdoor professional,  I seek to become a mentor who inspired innovation,  celebrates diversity, and opens opportunities to those around me. I have sought growth through mentors, continuing education, and professional experience in multiple outdoor sectors. My greatest achievement in my professional career will be creating a positive future for outdoor areas, connecting with the local community, and continuing to learn from those around me.  






- Support the goals of the gym in alignment with our mission and values through understanding and making empowered decisions. 
- Day-to-day supervision and mentoring of team members in addition to effectively communicating changes in policy, upcoming events, or other topics, to lead change effectively and gain support and buy-in from the team. 
- Facilitate the delivery of excellent front-line customer service and serve as a role model to all team members. 
- Provide periodic training to team members regarding various front desk operations. 
- Managing retail, instruction, and/or operations-related projects and tasks in coordination with the director team, which may include, but is not limited to Receiving retail shipments/ processing invoices 
Navigating unforeseen staffing changes, Organizing events, and Engaging community partners
- Promote an environment that is inclusive and celebrates diversity
- Bring feedback, insight, experiences, and what you are noticing from the team member and guest experience to the Gym Director team
- Trainer for Intro to Ropes/Intro to Bouldering class for instructors
- Planned and Ran the QCN Rendezvous and other community events for the gym 
- Instructor for Intro to Ropes, Boulder, and Technique classes

-Intaking and processing outdoor gear consignments according to company guidelines
-Working with cash registers and processing payments
-Assessing customers’ needs and suggesting solutions to their problems
-Giving customers advice and recommending products
-Cleaning, stocking, and organizing the store throughout the day

Sales Associate 

-Maintaining accurate membership records
-Completing member requests and transactions
-Mentoring other front desk staff on the proper process for membership information

Membership Support 

- Provide a supervised and controlled environment during youth and other programs
- Successfully engaged campers to move to youth teams

Gate Way Instructor 

-Teach climbing skills from provided curriculums and create inclusive spaces that foster a sense of belonging while effectively managing risk in an educational environment
-Facilitated multiple free clinics 
-Created  one of the free clinics, The Pyramids training, that is being run successfully at multiples movement locations

 Instructor

- Shares openly and honestly about basic knowledge of climbing safety, gear, retail products, membership and pass options, and class programming for climbing, yoga, and fitness
- Delivers belay checks, conducts community, and facility checks, and instructs Introduction to Roped Climbing and Bouldering classes
- Assist in Running/Planning Queer Climb Nights for Movement Boulder

Front Desk Staff

Boulder Store

-Assisted Customers with Sales, Problem-Solving, Repairs, Product Orders, and Product Information.
-Preformed Store Projects and Daily Tasks

Customer Service Representative 

-Mentored 15 kids on Outdoor Adventures
-Taught DEI, LNT initiatives, and outdoor skills

Instructor 

/YOUTH OUTREACH INTERN/OUTREACH AND MARKETING /SPRING INTERN • SOUTHEASTERN CLIMBING COALITION • JANUARY 2019 - APRIL 2021
• Fundraising and events, social media marketing and promotions.
• Provide outreach within the community.
• Fulfill orders and administrative duties.

CO-CHAIR

• Instructor for kids' programs/team and classes ages 5 to 15.
• Facilitate activities for events and groups.
• Responsible for staff, campers, and gym supervision.
• Knowledgeable about rock, gym, pro programing.
• Create and deliver summer camp events with community partnerships: ACA and Kindness Evolution Campaign.

SUMMER PROGRAMMING INTERN, INSTRUCTOR, CLIMBING COACH

WATER GURU

• Assisted in event planning of the First Wahautchie BoulderFest.
• Assisted in the creation of local Guidebook.
• Assisted in marketing and promotions.

EVENT COORDINATOR INTERN

• Supervised special needs campers.
• Facilitated recreation programs,
• Assisted in running adaptive zipline.

CAMP COUNSELOR

• Ability to work in multiple roles under stress.
• Event and program planning.
• Scheduling all ropes activities, assisted in training staff.

CAMP COUNSELOR, HIGH ROPES COURSE DIRECTOR

• Provided research and education on local hiking areas.
• Assisted with trip planning, taught survival and belaying skills.
• Supervised up to 15 students.

ROCKCLIMBING, BACKPACKING, & HIKING TEACHING ASSISTANT

Find out detailed information about Kelso Cook, Front Desk Supervisor in Boulder , CO

Kelso Cook: Front Desk Supervisor in Boulder , CO

Kelso Cook