Kelso Cook: Front Desk Supervisor in Boulder , CO
Kelso Cook
Front Desk Supervisor
Boulder | United States
Skills
No information
Interests
Rock climbing
backpacking
Outdoor education
Outdoor conservation
Industries
Outdoor
Work experience
Movement Climbing
Front Desk Supervisor | 12/2022 - Current
- Support the goals of the gym in alignment with our mission and values through understanding and making empowered decisions.
- Day-to-day supervision and mentoring of team members in addition to effectively communicating changes in policy, upcoming events, or other topics, to lead change effectively and gain support and buy-in from the team.
- Facilitate the delivery of excellent front-line customer service and serve as a role model to all team members.
- Provide periodic training to team members regarding various front desk operations.
- Managing retail, instruction, and/or operations-related projects and tasks in coordination with the director team, which may include, but is not limited to Receiving retail shipments/ processing invoices
Navigating unforeseen staffing changes, Organizing events, and Engaging community partners
- Promote an environment that is inclusive and celebrates diversity
- Bring feedback, insight, experiences, and what you are noticing from the team member and guest experience to the Gym Director team
- Trainer for Intro to Ropes/Intro to Bouldering class for instructors
- Planned and Ran the QCN Rendezvous and other community events for the gym
- Instructor for Intro to Ropes, Boulder, and Technique classes
Boulder Sports Recycle
Sales Associate | 11/2022 - Current
-Intaking and processing outdoor gear consignments according to company guidelines
-Working with cash registers and processing payments
-Assessing customers’ needs and suggesting solutions to their problems
-Giving customers advice and recommending products
-Cleaning, stocking, and organizing the store throughout the day
Movement Climbing
Membership Support | 10/2022 - Current
-Maintaining accurate membership records
-Completing member requests and transactions
-Mentoring other front desk staff on the proper process for membership information
Movement Climbing
Gate Way Instructor | 12/2021 - 12/2022
- Provide a supervised and controlled environment during youth and other programs
- Successfully engaged campers to move to youth teams
Movement Climbing
Instructor | 08/2021 - 12/2022
-Teach climbing skills from provided curriculums and create inclusive spaces that foster a sense of belonging while effectively managing risk in an educational environment
-Facilitated multiple free clinics
-Created one of the free clinics, The Pyramids training, that is being run successfully at multiples movement locations
Movement climbing
Front Desk Staff | 06/2021 - 12/2022
- Shares openly and honestly about basic knowledge of climbing safety, gear, retail products, membership and pass options, and class programming for climbing, yoga, and fitness
- Delivers belay checks, conducts community, and facility checks, and instructs Introduction to Roped Climbing and Bouldering classes
- Assist in Running/Planning Queer Climb Nights for Movement Boulder
Patagonia, Inc.
Customer Service Representative | 11/2021 - 05/2022
Boulder Store
-Assisted Customers with Sales, Problem-Solving, Repairs, Product Orders, and Product Information.
-Preformed Store Projects and Daily Tasks
Avid4 Adventure
Instructor | 05/2021 - 06/2021
-Mentored 15 kids on Outdoor Adventures
-Taught DEI, LNT initiatives, and outdoor skills
THE EDUCATION COMMITTEE
CO-CHAIR | 01/2019 - 04/2021
/YOUTH OUTREACH INTERN/OUTREACH AND MARKETING /SPRING INTERN • SOUTHEASTERN CLIMBING COALITION • JANUARY 2019 - APRIL 2021
• Fundraising and events, social media marketing and promotions.
• Provide outreach within the community.
• Fulfill orders and administrative duties.
HIGH POINT CLIMBING AND FITNESS
SUMMER PROGRAMMING INTERN, INSTRUCTOR, CLIMBING COACH | 08/2017 - 04/2021
• Instructor for kids' programs/team and classes ages 5 to 15.
• Facilitate activities for events and groups.
• Responsible for staff, campers, and gym supervision.
• Knowledgeable about rock, gym, pro programing.
• Create and deliver summer camp events with community partnerships: ACA and Kindness Evolution Campaign.
L2 OUTSIDE
WATER GURU | 08/2020 - 11/2020
Fullifuls rental orders
ACCESS FUND
EVENT COORDINATOR INTERN | 11/2019 - 12/2019
• Assisted in event planning of the First Wahautchie BoulderFest.
• Assisted in the creation of local Guidebook.
• Assisted in marketing and promotions.
EASTER SEALS TENNESSEE
CAMP COUNSELOR | 01/2018 - 04/2019
• Supervised special needs campers.
• Facilitated recreation programs,
• Assisted in running adaptive zipline.
JOE C. DAVIS OUTDOOR CENTER, CAMP WIDJIWAGON
CAMP COUNSELOR, HIGH ROPES COURSE DIRECTOR | 05/2014 - 01/2019
• Ability to work in multiple roles under stress.
• Event and program planning.
• Scheduling all ropes activities, assisted in training staff.
EASTER SEALS TENNESSEE
ROCKCLIMBING, BACKPACKING, & HIKING TEACHING ASSISTANT | 01/2018 - 12/2018
• Provided research and education on local hiking areas.
• Assisted with trip planning, taught survival and belaying skills.
• Supervised up to 15 students.