Kelvie Carpenter: in San Francisco, CA

* Managed inventory control, cash control, and store opening and closing procedures. * Managed store employees successfully in fast-paced environment through proactive communication and positive feedback. * Completed point of sale opening and closing procedures. * Rotated merchandise and displays to feature new products and promotions. * Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation. * Assisted with hiring, training and mentoring new staff members. * Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices. * Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements. * Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings. * Reconciled daily sales transactions to balance and log day-to-day revenue. * Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success. * Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

* Handled cash accurately and prepared deposits. * Motivated, trained, and disciplined employees to maximize performance. * Resolved problems promptly to elevate customer approval. * Managed team schedule with eye for coverage needs and individual strengths. * Mentored and motivated team members to achieve challenging business goals. * Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability. * Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures. * Analyzed customer feedback data to identify areas of improvement and develop solutions. * Developed and implemented policies and procedures to improve customer service and satisfaction. * Managed budget implementations, employee reviews, training, schedules, and contract negotiations. * Enforced quality assurance protocols to deliver ideal customer experiences. * Collaborated with other departments to establish productive and timely completion of projects. * Managed budget implementations, employee evaluations, and contract details. * Negotiated contracts with vendors to acquire competitive prices and quality products. * Assisted in recruiting, hiring and training of team members. * Interacted well with customers to build connections and nurture relationships.

* Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities. * Rotated merchandise and displays to feature new products and promotions. * Walked through store areas to identify and proactively resolve issues negatively impacting operations. * Maintained positive customer relationships by responding quickly to customer service inquiries. * Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement. * Processed payments for credit and debit cards and returned proper change for cash transactions. * Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings. * Created and maintained safe and secure work environments for employees. * Reconciled daily sales transactions to balance and log day-to-day revenue. * Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures. * Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.