Kelvynn Cayanan:
Work experience
COGNELLA, INC
OPERATIONS ASSOCIATE II | 07/2016 - 12/2019
Managed day-to-day operations including but not limited to:
• Processed and filed purchase orders and return authorizations,
• Ran reports for errors and resolved issues as they emerge,
• Office administrator related tasks,
• Business-to-business and business-to-consumer customer service,
• Led and trained employees during high volume seasons,
• shipping and receiving, and
• Created extensive standard operating procedures/training manuals for the entire operations team.
SUN DIEGO BOARDSHOPS
KEY HOLDER/SUPERVISOR | 03/2014 - 02/2016
• Assisted with managing day-to-day store operations by opening/closing,
• Managed general customer service, cash handling, returns, and exchanges,
• Consistently set and achieved both individual and team sales goals,
• Merchandised product to appeal and attract customers,
• Interviewed potential sales associates,
• Trained, supervised, and delegated employees in following proper customer service skills and maintain appearance of the store, and
• Created systems to avoid and minimize threats of theft.