• Provided company-wide training in all areas including Customer Service and customer satisfaction.
• Was featured in national pawnbroker magazine for "ROCKSTAR CUSTOMER SERVICE".
• Led team of over 60 people as well as personally served thousands of customers.
• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Developed effective business plans to align strategic decisions with long-term objectives.
• Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
• Created policies and procedures and trained new employees.
• Earned BBB (Better Business Bureaus) Torch Award for ethics in business.
• Provided training to Pawnbrokers throughout state of California at CAPA Convention on how to authenticate handbags and other luxury items.
• Appraised and evaluated diamonds and gemstones, precious metals and luxury items including Rolex, Louis Vuitton, Chanel and other many other brands.

General Manager /Pawnbroker / Customer Service Expert

Throughout State Of CA, CA
• Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
• Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
• Maintained sufficient number of units market-ready at all times.
• Handled disciplinary actions, performance appraisals and terminations of company staff.
• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
• Received letter of commendation from Mayor Jim Patterson for working with Fresno Police Department.
• Was featured in newspaper as well as tv news for my work with local police department.

Property Manager

Find out detailed information about Kendra Heltne,  in Fresno, CA

Kendra Heltne: in Fresno, CA

Kendra Heltne

Fresno City College