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Order Entry Specialist/ Customer Service

Customer Service & Support

Experienced Customer Service with a demonstrated history of working in the furniture industry. Skilled in Microsoft Word, Public Speaking, Teamwork, Leadership, and Microsoft Excel. Strong support professional graduated from University of California, Irvine. 

Maintain a high-volume workload within a fast-pace environment. Assist an average of 200 clients in any given week and consistently meet performance benchmarks in all areas (speed, accuracy and volume)

Submit requests to the proper department to prevent re-occurring issues and recommend improvements in the process and procedure.

Proficiently and professionally respond to customer and sales representatives questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy

Initiate investigation of order entry errors, damaged product, and return discrepancies, working closely with other departmental teams to ensure corrections were processed accurately and timely


Showed pride, endurance, tenacity, and superior work ethic

Supported Store Manager in driving and exceeding sales goals

Achieved and exceed personal daily sales goals

Store Associated

Interacted professionally and communicated effectively with all staff

Utilized multitasking skills to effectively manage work flow of task and responsibilities

Composed documents and organized office to increase efficiency


Administration Assistant

Performed all aspects of volunteer management including recruiting, orientation, scheduling, relationship building, problem solving and attrition for over 1500+ total volunteers, including the largest walk at Angel Stadium with 600 + volunteers


Volunteer Coordinator 

Managed inventory of food and supplies while monitoring critical level of stocks

Assisted in investigating and resolving complaints regarding food quality, service, or accommodations

Established a loss prevention matrix to better account for the receipt of goods

Established positive work relations with our vendors to ensure prompt delivery of goods ordered


Assistant Chef

Find out detailed information about Kenny Hernandez, Order Entry Specialist/ Customer Service 

Kenny Hernandez: Order Entry Specialist/ Customer Service

Kenny Hernandez

University of California, Irvine