Kenny Hernandez: Order Entry Specialist/ Customer Service

Maintain a high-volume workload within a fast-pace environment. Assist an average of 200 clients in any given week and consistently meet performance benchmarks in all areas (speed, accuracy and volume) Submit requests to the proper department to prevent re-occurring issues and recommend improvements in the process and procedure. Proficiently and professionally respond to customer and sales representatives questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy Initiate investigation of order entry errors, damaged product, and return discrepancies, working closely with other departmental teams to ensure corrections were processed accurately and timely

Interacted professionally and communicated effectively with all staff Utilized multitasking skills to effectively manage work flow of task and responsibilities Composed documents and organized office to increase efficiency

Performed all aspects of volunteer management including recruiting, orientation, scheduling, relationship building, problem solving and attrition for over 1500+ total volunteers, including the largest walk at Angel Stadium with 600 + volunteers

Managed inventory of food and supplies while monitoring critical level of stocks Assisted in investigating and resolving complaints regarding food quality, service, or accommodations Established a loss prevention matrix to better account for the receipt of goods Established positive work relations with our vendors to ensure prompt delivery of goods ordered