Kerri Mangum: in Aliso Viejo, CA

Reporting directly to president, manage all human resources functions, including recruiting, employee relations, benefits and training. In addition, manage payroll and serve as primary administrator for 401(k) plan and insurance benefit plans. Handle COBRA, FMLA, disability, and worker’s compensation claims. In addition to Human Resources, provide administrative support to President. ? Created a professional human resources department, establishing processes and procedures for administering all programs and plans. Set up sound documentation systems designed to facilitate reporting while providing easy access and retrieval of personnel and plan data. ? Researched industry best practices and advocated for policy changes where applicable to position company to compete more effectively with competitors in attracting high-caliber talent. Influenced changes to policies governing paid holidays, vacation accrual, and performance management. ? Managed entire recruiting process for new hire

Relationship Manager / Customer Retention Officer (1998 – 2000) Responsible for account retention of Specialty Deposit customer portfolio with total balances in excess of $75MM. ? Successfully cross-sold bank products and treasury management services. ? Managed Speciality Deposit portfolio, making a minimum of 200 customer calls annually, and providing customers both internally and externally with exceptional customer service, based on integrity, consistency and trustworthiness. ? Prequalified loan packages and successfully reduced costs to the Middle Market loan division by suggesting alternatives packages and services. ? Attended monthly association meetings and quarterly conferences, generating new Speciality Deposit business and maintaining current customer relationships. ? Managed the United Way Fund Raising Campaign, successfully making the Costa Mesa office the leader in Southern California. Administrative Assistant (1997 – 1998) Responsible for supporting the Senior Vice Pres