Kevin Smith: Store Manager in Laguna Niguel, CA

• Build a loyal customer base by creating long term relationships • Oversee day to day store operations • Assist in achieving and exceeding store sales and profit targets • Help lead the store in sales to the top 5 of district • Demonstrating high level of customer service • Recruiting, hiring, and retaining top tier talent • Effectively balance personal sales and profitability goals • Associate sales coaching and management of the business • Handling high volume cash accountability • Lead sales efforts and store operations of the store in absence of the store manager • Maintain character under a fast paced environment • Re-merchandising and restocking displays to planogram guidelines • Marketing and distributing to surrounding cities • High volume cash accountability • Printing with computerized systems for mail distribution • Completing proper documentation necessary for mail distribution • Fixit Program Brand Ambassador • Diagnosis and repair “out of warranty” mobile devices • Complete accurate diagnosis of device issues and repair estimates • Drive repair sales traffic and sales through marketing and customer relations • Timely and quality completion of mobile devices and repair estimates • Complete solution-selling including add-on repairs, accessories, and warranty plans