Kevin Williams: Service Manager in Henry, IL

Responsible for managing the service department units and personnel Intake of units to be serviced, add on sales and technical guidance Customer service Warranty processing through OEMs I also help in the parts department, involving sales, inventory control, order processing and receiving, ideas to maximize profitability, merchandising and problem solving.

Responsible for increasing sales and servicing a specific account base and geographic territory Provided guidance for dealer staff through product training, merchandising solutions and suggestions and marketing ideas and support Performed product presentations and demonstrations Provided support and ideas to increase profitability of dealers Conducted frequent meetings with dealership personnel to evaluate their needs and provide individualized solutions and suggestions Brand development, marketing and market strategy Event coordination and trade show assistance New dealer support and development

I provided customer service to powersports dealers regarding orders, product suggestions, problem solving, and shipping issues. I also provided technical help with parts, internal and dealer based computer systems, and product fitment. In addition to customer service, I was also involved in inside sales to a dedicated account list. I would promote sales and specials, suggest add-on sales, provide product suggestions based on dealer needs, and provide marketing and merchandising help.