Kido Chang: in Burnaby, BC

• Coordinates all daily activities within the Department. • Assists with hiring, training, and coaching associate. • Works with the entire management team to make sure that the store is properly stocked and maintained. • Evaluate daily operations and make adjustments as necessary to ensure customer service and productivity standards are met.

• Greeted public in person and over the phone. • Answered question regarding current promotions, their account information and attend to problems or complaints from customers in person or over the phone. • Monitored and reported risk and safety concerns to ensure a safe environment for both associates and guests. • Related well with all personalities, and handle difficult customers with diplomacy. with diplomacy.

• Supervise all customer services, display merchandising, maintenance, sanitation and employee training. • Prepared daily sales reports ad bank deposits. • Provide feedback to the store manager on team members performance. • Provide a fun, productive and safe work environment by adhering to Human Resource procedures. • Evaluate daily operations and make adjustments as necessary to ensure customer service and productivity standards are met.

• Represented clients with a high level of professionalism offering the best customer service in the industry. • Liaison between client, agent and closer to maintain priorities relative to closings scheduled. • Delivered promotional materials to residents in the community. • Answered incoming calls about agent's real estate listing and general inquiry.

• Achieve incremental sales growth by gaining commitment from your team. • Utilize revenue and reports to monitor sales, analyze deficiencies, and respond quickly to opportunities. • Leverage and coach Associates on product knowledge as a differentiating factor in the selling process. • Creating annual business plans and sales strategies; initiating and coordinating these plans to penetrate new markets • Setting • Build and execute development plans to drive optimal performance for all direct reports. • Reviewing, maintaining, and managing sales staff to specific goals and measures. • Developing and maintaining partner relationships with clients and vendors to ensure the highest levels of customer satisfaction.