Kienan Hanrahan: Enterprise Localization Director in West Hollywood, CA

Developed new business through outbound sales activity. Responsible for developing enterprise relationships and bringing on new enterprise accounts.

Developed new business through outbound sales activity. Maintained a book of business worth $500k+ per year consisting of Fortune 1000 clients. Sold to C level executives, competed and won global RFPs, and managed day to day customer interactions.

Scaled growth of the customer service department at a rate of 2x. Implemented policies to ensure turnover is kept under 5% on a monthly basis. Managed a team of nine customer support specialists. Responsibilities included the hiring of new team members, training new hires and ensuring the team achieved its monthly quotas. Additional responsibilities included the management and growth of large customer accounts as well as acting as the primary company service representative and arbitrator for dissatisfied clients. Managed a book of over 6,500 clients generating upwards of $21,000,000 in revenue.

Maintained and managed a book of 2,500+ clients. Ensured customer satisfaction with the product as well as gathering customer feedback to help launch new products, implement save tactics and improve customer relationships.