Bachelor of Arts in International Studies

Director of Operations

Logistics, Shipping & Operations

•   Mentor and guide team of 20 employees within Logistics and Production (Customer Service, Receiving & Processing, Shipping, Fulfillment, Inventory, Accounts Receivable).
•   Restructured Logistics and Production to develop a multi-department strategic operations framework to ensure a more productive flow,
achieve sales and profitably targets on shortened timeline.
•   Increased drop ship sales by 59% through new processes to ensure consistent updated online inventory.
•   Implemented and executed new tagging system in accordance with retailers' guidelines.
•   Improved overall company profits by reducing inventory, while maintaining steady flow of orders.

•   Responsible for new hire training and was the point person for the sales team day to day questions.
•   Oversaw multiple territories (Midwest, Southwest & Canada) with annual sales over $10 million.
•   Built sales plan including opportunity map, focused on new consumers, competitor trends, forecast of sales, sales strategies, and resource requirements.
•   Developed multi-departmental relationships to elevate the brand and serve as a sphere of influence, coaching to understand customer
wants and needs to direct customers to Bony Levy products.
•   Executed Trunk Shows/Events at Nordstrom - Developed action plan and partnered with stakeholders to execute a successful sales
event, consistently delivering top volume.
•   Responsible for social media concepts and execution - Created and developed brand awareness via social media and print
advertisement.

Senior Account Executive

Managed day-to-day department performance, oversaw sales, inventory control, visual merchandising, housekeeping, security,
administration, and compliance to company policies/procedures.
•   Interviewed, hired, trained, mentored, developed, coached, and evaluated performance of sales associates.
•   Motivated staff to achieve performance goals and ensure productive department operations.
•   Consistent collaboration with buyers, divisional regional merchandiser, and store manager.
•   Event organization and client liaison, development & execution of sales strategy.

Core Competencies/Technical Skills
Communication Strategies, Conflict Resolution, Content Creation, Cultural Awareness, Diversity, Event Management,
Marketing/Promotions, Microsoft Office, Multitasking, Presentations, Project Management, Reports, Results, Sales
Driver, Sales Planning, Data Analysis, Metrics, Problem Solving, Self-Starter, Team Leadership, Territory
Management, Customer Obsessed, Fashion, Relationship Building, Strategy, Supply, Retail, Wholesale, Coach/Train

Department Sales Manager

Find out detailed information about Kim Nguyen, Director of Operations in Dallas, TX

Kim Nguyen: Director of Operations in Dallas, TX

Kim Nguyen

University of California