Kim Taylor: Sales Operations Manager - East Coast at Boardriders in Huntington Beach, California

• Oversee Mid-West, Texas, East Coast and Puerto Rico territory specialty accounts for Quiksilver, Roxy, DC, Billabong, RVCA, Element and Von Zipper • My team consists of 7 Sales Operations Coordinators (SOC) which back 49 Reps • Approve Salesforce cases • Training • Creating tutorial documents for team training • Weekly touch base meetings with team • Help organize team building events for our department as well as my own team • Corresponding with warehouses (3) • Troubleshooting – assisting with issues that arise with SOC, reps, accounts, and warehouse • Give Performance Reviews • Assist with Puerto Rico backpack program • Help Director as needed

• Handling Quiksilver, Roxy, DC, Billabong, RVCA, Element, Von Zipper and Xcel territory and EDI accounts • Managing order file - making sure order ship out on time, past cancels, getting orders released from accounting, forcing orders, incomplete orders, uncovered, asking for extensions as needed • Providing invoices, credit memos and RA’s to accounts and sales reps • Researching cases - RA prices, missed discounts, incentives • Entering orders • Making changes to orders as needed • Answering phones • Work closely with sales reps (17) and accounts • Communicating with warehouse • Researching short ships • EDI (Disney) • Handle Orange County in Southern California • Help with B2B employee sales • Help with set-up at sales meetings • Attended SIA

• Handling Quiksilver, Roxy and DC EDI for Macys and Sport Chek • Managing order file - making sure order ship out on time, past cancels, getting orders released from accounting, forcing orders, incomplete orders, uncovered, asking for extensions as needed • Making changes to orders as needed • Creating and/or processing cases for discounts and credits • Communicating with warehouse • Work closely with sales reps and accounts • Help with B2B employee sales • Help with set-up at sales meetings

• Handling Quiksilver, Roxy and DC territory and EDI accounts • Weekly open case report • Managing order file - making sure order ship out on time, past cancels, getting orders released from accounting, forcing orders, incomplete orders, uncovered, asking for extensions as needed • Providing invoices, credit memos and RA’s to accounts and sales reps • Researching cases - RA prices, missed discounts, incentives • Entering orders • Making changes to orders as needed • Answering phones • Work closely with sales reps and accounts • Communicating with warehouse • Researching short ships • EDI (Acton, Coast Guard Community Services, Gander Mountain, Mason Company, Moosejaw and Gliks) • Handled 16 states (East Coast and Mid-West) • Help train new employees • Help with B2B employee sales • Help with set-up at sales meetings • Attended: Surf Expo, SIA, sales meeting (Cabo 2017)

Responsibilities included: Assisting customers with orders, communicating with sales representatives and assisting them as needed, issuing RAs, tracking orders, providing invoices and order confirmations as needed, answering phones, putting phones on forward, checking voicemail, filing, sending statements/invoices daily, posting mail, taking mail to post office, keeping money on postage meter, logging orders for customers/employee for pick-up, calling customers for order pick-up, petty cash, receiving cash from warehouse for employee/garage sale orders, closing UPS at end of day, sticker requests, ordering catalogs for front desk, window display, assisting walk-in