Kiori Snyder: Server / Events Committee in San Diego, CA

• Deliver high quality customer service to our guests and assure their overall customer experience is pleasant when dining in • Great track record of accurately taking orders, answering questions, accepting payment, and building a rapport with my guests on a personal level to make their experience more enjoyable • Consistently average 18% - 20%+ gratuity for providing exceptional customer service • Knowledge of standard operating procedures for the restaurant • Manage community and fundraising events such as Junior Achievements of San Diego were I helped raise approximately $2,000, as well as Monday night fundraisers for local organizations • Developed and managed social media campaigns and events via flyers, word of mouth, and social networks to promote and drive business for special events such as holidays • Utilized extensive knowledge of social media and advertising to build engagement via promotions and giveaways

• Successfully served food safely, securely, and gracefully • Excellent communication and interpersonal skills at all levels • Detail oriented, with proven ability to identify, analyze, and solve problems • Possess excellent listening skills resulting in accurate order placement

• Provided excellent customer service in a warm, efficient and courteous manner • Excelled in working in a high stressed, fast paced, high volume environment • Solid reputation for putting guests at ease, having composed control over large parties, and consistently guiding guests to trust my service and enjoy their time • Successful at multitasking while remaining professional and courteous in a fast paced atmosphere

• Excelled at providing high quality customer service to the SDSU Community • Enhanced and maintained constructive and cooperative relationships with students, faculty, staff, and other campus partners • Successfully assessed inventory to keep shelves completely stocked • Managed the store layout and design • Responded to all customer queries with accuracy and courtesy

• Provided exceptional customer service by assisting customers with men and women’s vintage clothing, new clothing, accessories, jewelry, records and other vintage pieces. • Designed and developed new products • Conducted research to identify social media best practices • Developed social media techniques to promote the business via social networks • Wrote, updated, and maintained content for all social media websites

• Ran and operated a lifestyle blog featured on The Daily Aztec of San Diego State University. • Promoted posts and articles via social media accounts. • Informed and updated audiences with current events of the campus.

• Responsible for interacting and communicating with customers on the phone or in person to determine and meet their merchandise needs • Assisted with setting up marketing displays throughout the store to ensure proper store layout and design • Utilized appropriate cash management practices and procedures • Educated guests on current children’s fashions and styles • Provided excellent customer service through rectifying complaints, exchanging merchandise and answering questions

• Proven track record of driving profitable sales in the retail environment • Highly skilled in achieving store sales goals and working in a team – selling environment • Built exceptional customer service experiences through engagement, a positive and can do attitude and great overall service • Assisted with product development and creation • Managed all social media to help market the company and drive sales