Kiva Holmes: Store Manager in Atlanta, GA

Aware of all due diligence requirements, such as stock rotation, red alerts, and product restrictions. Knowledge of managing productivity, individual targets, and employee relations. Experience of Profit & Loss account analysis. Shrink and Waste Management. Knowledge of all relevant retailing legal, professional and ethical requirements. Driving and delivering store Key Performance Indicators (KPI's).

Performed cold calling on multiple phone lines in effort to execute ad sales Assessed executives’ needs and requirements, formulated action plans to achieve them. Efficiently managed all important telephone calls – Collected and sorted mail, screened and initiated telephone calls. Maintained daily tasks list – Arranged meetings and made appointment with individuals on a priority basis. Prepared reports and documents – Handled all the documentation work. Conducted market research and prepared presentations. Planned and supervised all personal travel arrangements including: Air travel, ground transportation and accommodations. Planned the time table schedule of business, personal events, and all media relations Collaborated with key management personnel to assist in arrangement of special events.

Monitored the sales floor regularly, talking to staff and customers, and identifying and resolving urgent issues. Dealt with employment issues such as interviewing/hiring potential employees, conducting appraisals and performance reviews Dealt with chain sales, as and when required Responded to customer comments and complaints. Updated superiors on business performance, new initiatives and other issues. Maintained awareness of market trends in the retail industry. Recognized forthcoming customer initiatives and kept up with local competitors.

• Bridged the gap between Clark Atlanta University Mass Media Arts students and its School of Business Administration. • Coordinated a branding workshop focused of finding ones personal brand. • Created a new class for the curriculum of the Mass Media Arts Department of Clark Atlanta University. • Created and implemented a public relations campaign for the department, as well as the Mass Media Arts Department.

• Publicist for entertainers on the red carpet; performed duties such as: arranged interviews, suggested photo opportunities, as well as video and radio interviews; for entertainers including: singers Zapp Momma, Lloyd, and actor Lance Gross.

• Publicist for entertainers on the red carpet; performed duties such as: arranged interviews, suggested photo opportunities, as well as video and radio interviews; for entertainers including: Kevin McCall, Soulja Boy, and photographer Derek Blanks.

Performed cold calling on multiple phone lines in effort to execute ad sales Assessed executives’ needs and requirements, formulated action plans to achieve them. Efficiently managed all important telephone calls – Collected and sorted mail, screened and initiated telephone calls. Maintained daily tasks list – Arranged meetings and made appointment with individuals on a priority basis. Prepared reports and documents – Handled all the documentation work. Conducted market research and prepared presentations. Planned and supervised all personal travel arrangements including: Air travel, ground transportation and accommodations. Planned the time table schedule of business, personal events, and all media relations Collaborated with key management personnel to assist in arrangement of special events.

• Provided excellent customer service and special attention to fulfill customers' needs. • Performed clothing preparation according to style, size and colors; and censored prior to the placement on the sales floor • Established a rapport with customers • Responsible for all merchandise to insure neat environment and availability of merchandise on the selling floor • Process and garment caring clothing as well as, distributing call off and new production products to the sells floor • Provided fashion and quality at the best price to customers