Krissy Santucci: Marketing & Event Coordinator, Inventory Specialist, Customer Relations

? Create lasting bonds between Customers, their families and the Dealership ? Reconcile disputes between Sales/Finance teams and Customers ? Handle and resolve Customer complaints ? Coordinate and execute Dealership Sponsorships, customer and internal events ? Manage large scale joint marketing initiatives ? Research and allocate monthly Inventory from Honda based on inventory needs and projections ? Report all sales to Honda Corporate

? Research and execute on new trade shows in diverse and growing markets ? Manage the plans and coordinate all trade shows, special events, customer events, product clinics and internal events ? Work with customers on joint marketing projects ? Train and manage full time trade show and event associate ? Collaborated with product and creative teams to ensure global consistency with brand image

? Responsible for overseeing/supervising Quality Assurance support team ? Ensure all production meets specific technical specifications before shipment ? Created processes and procedures, as well as training associates on quality standards ? Verify developments meet quality standards before commercialization ? Work with product management and development to ensure customer requirements are met ? Overseeing the physical testing lab's ISO 17025 accreditation by maintaining processes, procedures and training in relation to textile industry ? Responsible for carrying out all Military requirements listed in Government contracts ? Analyze production reports and/or charts based on compiled data ? Evaluate Physical Testing Reports (sampling frequency, data analysis, shop order disposition, and reporting) ? Investigate global customer quality claims, report explanation and solution to customers ? Collect, review, and analyze finished product specification and results