Kristal Seidita: Customer Service Rep in San Clemente, CA
Work experience
VOLCOM
Customer Service Rep | 05/2020 - Current
• EffectivelyresolvesonlinerequestsandmaintainsVolcom’scustomerloyaltyinUSAandCanadaregions
• Communicates cross-functionallywiththedigitalmerchandisingteamtoensureVolcom’swebsiteisrepresenting
the correct product assortment and with user friendly online navigation
VOLCOM
Snow Department Coordinator | 10/2019 - 03/2020
• Communicated interpersonally with Marketing, E-Comm, Sales and Catalog teams to ensure seamless product
representation including: preparation and tracking samples while maintaining the shot list for photo shoots
• Updated product specifications throughout development cycle (changes, drops, etc.) for the global team
• Managed USA salesman samples distribution and operations according to deadlines
• Compiled Global SMS orders and directed buy plan to vendors for Snow, Footwear, and Men’s Accessories
• Planned and booked travel for key M&D events while sustaining budget plan
Portobello PR
Public Relations | 07/2018 - 10/2018
Whilst studying my Masters in Marketing volunteered my time to gain outside experience with Portobello PR:
• Assisted with PR weekly and monthly reports for lifestyle brands; Vans, Hurley, Rollas, Huffer
• Involved with creative event brainstorming and event bump in
• Scouted aligning influencers for collaborations that would add value to the brand image
• Tracked media coverage and product placement samples
• Content seeding
VANS
House Of Vans Brooklyn Merchandiser | 04/2017 - 12/2017
• Worked with various bands to sell vinyl, apparel and art along with promoting Vans throughout events
Billabong Retail
Visual Merchandiser and Sales Supervisor | 04/2017 - 12/2017
• Managed sales team to assure employees reach personal and store sales goals
• Analyzed details of store layout in order to merchandise according to consumer behavior and corporate standards
• Marketed new product by integrating NYC aesthetic with brand values and lifestyle to reach target audience throughout @billabongnyc instagram account
Showroom Delfina
Social Media Coordinator | 06/2016 - 10/2017
• Worked as creative director for social media feed (@showroomdelfina)
• Coordinated with various bloggers and models that align with the showrooms niche market for product shoots and gifting for PR exposure
•Increased engagement by 50%
Showroom Delfina
Jr. Account Executive | 06/2016 - 04/2017
• Independently represented contemporary streetwear collections and maintained strong relationships with buyers through various communications
• Traveled monthly to North East targeted brands as well as current active accounts to provide brand merchandise to retail locations
• Conducted seasonal presentations for various brands through our multiline showroom at tradeshows including Coterie, Intermezzo, Fame, and Active Collective
• Attentively mitigated customer service concerns to assure loyal and consistent positive relations
• Performed market research to effectively identify competitor strategies and target markets
Showroom Delfina
Sales Assistant | 01/2016 - 04/2017
• Assisted sales manager in appointments with local boutique and larger department store accounts (ie Urban Outfitters)
• Processed daily reports and order logs with Salesforce and Excel
• Inventoried and managed distribution of samples in and out of showroom for multiple brands
Free People
Stylist | 06/2015 - 12/2015
• Styled customers at their highest volume location, while focusing on point of sales, and met and exceeded daily/weekly sales goals
• Cultivated strong customer relations by implementing the company’s aesthetic and current trends
• Mentored new stylists on maintaining and enhancing customers’ shopping experiences and expectations