Bike

Creative Agencies

Lifestyle

Music

Outdoor

Skate

Yoga

Health & Fitness

Inside Sales Rep

Marketing & Sales

Customer service representative with 13 year experience in call center roles, hospitality sales, group meetings and
conference client care. Seeking to utilize my vast experience and extensive skills in providing superior customer service
and attaining company goals.

Inside Sales Representative

Business Development Representative

Customer Service Representative

•   Building and managing mass group room nights inventory via Passkey and Opera PMS.

•   Monitoring group pickup, cut off dates, rate and room type availability to maximize
hotel revenues and client/guest satisfaction. Ensuring appropriate inventory and information is available for call-in/web link as well as rooming list groups.

•   Preparing and providing weekly pickup reports and rooming lists to show progress of bookings to the group planner/client.

•   Constant communication with planner/client, sales manager, revenue management
and conference services manager as needed to guarantee a successful reservation
process.

Group Rooms Coordinator

Hotel Group Reservations Coordinator

•Accomplished "Million Dollar Sales Club" in Quarter 2, 2015
•Nominated for "Employee of the Quarter", 2018, 2019
•Implemented 2018 "SOP" manuals for future Group Room
Coordinators

--	 COMMUNICATION

An active listener and effective negotiator. Prospect and solution
based conversations to grow and establish client business
relationships. Well informed in products to act as key and knowledgeable resource to client. Ability to maintain mass inventory while utilizing monitoring rate availability types to maximize hotel
revenue and client satisfaction. Expert at researching, setting up
progress plan reports, activities and anything related to inspiring/growing people to have better lives.

LEADERSHIP
-Trained new individuals onboarding to Group Reservations
department.
-Senior Group Rooms Coordinator for high level VIP conference and executive meetings


References Available
Upon Request

Senior Group Rooms Coordinator

Luxury resort hotel, knowledgeable in all amenities and accommodations. Able to retrieve information from guests to identify and customize what accommodation
would fit the guest needs.

•   Processing and responding to all online reservations booking systems, third party
bookings, and correspondence by phone, e-mail, and fax. Attending several phone
calls at a time and providing guests with required information about the hotel services,
packages and facilities.

•   Ability to manage communication with various departments to ensure correct
information for all hotel guests.

Reservations Sales Agent

Hotel Reservations Sales Agent

Convention based hotel, knowledgeable in all amenities and features to sell and obtain
advanced convention reservations for the hotel. Utilizes previous work experience into
current position. Great positive attitude, ready to assist guests with a smile.
•   Strong ability to handle multiple tasks within a high volume environment. Praised by
management for the quality and timeliness of work, attention to detail, and teamwork
interaction.
•   Well prepared in the event of any task that needed to be taken care of immediately to better
suit the arrival of the hotel guest. Handled all functions of the department that were
required of me.

Reservations Sales Agent II

Maintained Hotel Room cleanliness. Accommodated all guest needs to make their hotel stay
more comfortable.
•   First stepping stone to further advance into the hotel reservations department. Gained
knowledge of hotel grounds as well as hotel room types to provide better information for
future positions.

Room Attendant

On the floor Sales Associate, sold a certain number of our sales discount cards (known as "Backstage Pass") per week. Managed cash drawer and merchandise restocking of CDs,
DVDs, any type of multimedia items and devices.
•	Helped customers find specific titles and went the extra mile in pre-ordering items that we
did not have in stock. Managed CD, DVD merchandise inventory.
"Kristen has a cheerful, fun attitude. She is great at going the extra mile to assist the guests in one phone call. She is always positive and helpful."

Sales Associate/Cashier

Find out detailed information about Kristen Bratton, Inside Sales Rep in Long Beach, CA

Kristen Bratton: Inside Sales Rep in Long Beach, CA

Kristen Bratton