Kristen Kaplan: in Orange County, CA

- Helped scale the operational footprint for a >$14M/Yr premium gifting service provider in 2021, overseeing >135k shipments for both B2C and B2B customers. - Led all vendor management and third-party outsourcing to ensure efficient and cost effective solutions to meet operational growth targets; including the establishment of SOP's, safety and best practice. - Effectively maneuvered BOXFOX through the COVID-19 pandemic and into a record-breaking Q4 with minimal downtime or revenue loss, as COVID-19 compliance lead. - Managed a successful transition of the BOXFOX workforce into a new corporate office and operations facility, with minimal business interruption and downtime.

- Managed inventory inflows and outflows across multiple sales channels and departments, with a high-level quality control and tracking, ensuring alignment with all sales goals. - Developed a solid understanding of best practices for a growing e-commerce business/Shopify platform, including areas of; inventory management, supply chain forecasting, sales tracking and the order life cycle.

- Key coordinator in producing large industry events across multiple states and countries; events included Coachella, Stagecoach, WSL Surf Ranch Pro, Acura Grand Prix of LB and Pride. - Assisted in the full event production life-cycle from start to finish, with a scope of work including; client relations, event contracts, vendor relations, financial planning, permitting, logistics, production workbook and onsite coordination. - Provided exceptional onsite event coordination while representing Choura's vision and values.

- Excelled as the main point of contact for each client from discovery to post-event recap, ensuring all deliverables were executed, including contract support, financial planning, and invoicing. - Successfully helped convert projected 2019 event pipeline into an above budget >$4M/Rev/Yr by actively implementing sound client communication and by providing constant support to customers.

- Performed top-level administrative support for the CEO and executive team, including calendar management, scheduling conference calls/in-person meetings, travel coordination and internal company events. - Implemented office management deliverables for 6 different departments, including purchasing, internal communication, administrative assistance and project collaboration.

- Established and maintained multiple e-commerce platforms within Etsy to produce a high-volume sales channel targeting local schools and specializing in product and apparel. - Managed all product creation and system design for the full product life-cycle while executing all internal and external deliverables.

- Served as personal assistant to Richard Cohn, overseeing staff meetings, family scheduling, travel arrangements and administrative tasks. - Head liaison between homeowner and vendors for all property-related projects, including scheduling, billing and all accounting related issues. - Exceptional organizational skills with a key focus on meeting desired budget and timeline; projects included financial and household bookkeeping, computer software filing and organization.