Bachelors of Science in Business Administration

Administrative and Sales Contractor

Marketing & Sales

Administrative and Sales Contractor • Virtual Customer Service Specialist • Luxury Retail Manager

* Highly regarded as a fast learner and a team player with an unflappable personality and sound judgement.
Always ready to jump in wherever needed to ensure the client is taken care of.
* An organized and energetic professional with 15+ years of experience managing luxury boutiques,
problem-solving for the robust online business, and stepping into administrative roles as a contractor.
* A sharp eye for operations and always on the lookout to make organizational improvements, gain
efficiencies, improve quality, and ultimately satisfy customers.

My current Administrative Contractor position allows me to work in a wide variety of businesses on a short
to mid-term basis. I have been able to expand my skill set at such companies as Boston Market Corporate,
Brede Expedition Services, FOCUS Campus Outreach, Office Evolution, and Strive Preparatory School.
* Each position required me to take strong initiative, be a fast learner, a team player, and a great
communicator. A highlight role was Boston Market Corporate which required intense focus to detail as I
was placing large corporate banquet orders for such entities as airlines, Amazon, Visa, and other multi-
nationals. I met all goals related to volume of contacts and sales; and received excellent feedback,
specifically for my phone skills, reliability, and positive attitude.

Virtual Customer Care Specialist

Cherry Creek Shopping Center
Denver, Colorado

* Worked as a Customer Care Specialist for the online division of Nordstrom.com. Logged-in to a Virtual
Private Network from home to handle a high volume of customer contacts by phone, chat service, and email, from general requests for information to more complex issues related to orders and charges.
* Routinely took phone and chat contacts, but was promoted early on to the core email correspondence
team. With attention to detail and a focus on having excellent language and writing skills, I was recruited
to the Mentor position multiple times during new-hire training sessions.
* Worked with over 100 different software programs, tools and forms to problem solve for customers,
including Microsoft Word, Excel, Outlook, InfoPath, an IBM Order Management System, an Oracle
database, web-based Microsoft Explorer and Google Chrome, Avaya telecommunications, Skype, WebEx,
and Blue Jeans virtual meeting software.
* Took part in multiple training sessions regarding privacy and security in accordance with guidelines set
forth by Visa through their Visa Global Privacy Program. During audits I was able to demonstrate that I
correctly handled all confidential and sensitive customer information, including personal data and credit
card information.
* Became very proficient at website navigation and keyboard shortcuts. Can type over 60 wpm and consistently met all goals related to the time metric to fully and effectively complete an inquiry.

Sales Associate

General Manager

Find out detailed information about Kristi White, Administrative and Sales Contractor in Golden, CO

Kristi White: Administrative and Sales Contractor in Golden, CO

Kristi White

University of Colorado