Kristine Pangelinan: Client Account Representative in San Diego, CA
Kristine Pangelinan
Client Account Representative
San Diego | United States
Skills
No information
Interests
Travel
Being outdoors
Jiu jitsu
Work experience
PayLease
Client Account Representative | 11/2013 - Current
• Establish and integrate key strategies for maintaining and upselling 500+ client accounts
• Identify upsell opportunities and utilize strategic marketing initiatives to maximize company revenue
• Manage and coordinate on-boarding of new clients ensuring timely completion and decreasing standard implementation time of 14 days to 6 days
• Maintain assigned accounts providing recommendations and implementing solutions to successfully addressing client needs
• Build and maintain client relationships through consistent interaction, tradeshows and periodic client visitations to ensure optimal business success
• Ensure customer satisfaction through routine communication and excellent customer service that exceed customer expectations which develop continued customer loyalty
• Provided continuing education to clients nationwide, spearheading initiatives to increase online learning and outcome productivity after training
• Manage high-profile corporate accounts and cultivate strong working
Samsung Electronics America
Logistics Coordinator | 02/2013 - 09/2013
• Extracted, analyzed, and interpreted trends or patterns in complex data sets regarding plant operations
• Generated KPIs daily and prepared ad-hoc reports, presented data and KPI’s to C-level management
• Developed key findings summaries on trends, insights, forecasts, and plans with management level recommendations
• Design, develop, and implement reports, models and dashboards in Excel to facilitate key management decisions
• Collaborated with plant managers to meet contractual requirements with accuracy and within time constraints
• Proactively maintained consistent communication between upper management and plant managers
University of Guam
Research Assistant | 01/2011 - 12/2011
• Contributed to relevant blogs, conferences and events both off-line and online which increased awareness of the Buy Local Guam initiative
• Assisted the marketing manager with marketing campaigns and social media programs that increased awareness and traffic/calls by 80%
• Proactively analyzed potential clients and negotiated agreements with vendors
• Proactively prospect new customers via phone and creative networking, maintaining an average 40 calls/per day strategy
Naoco
Assistant Wedding Coordinator | 09/2009 - 09/2011
• Coordinated pre-show and post-show activities for wedding events
• Served as liaison between multiple vendors to ensure a timely and seamless production
• Represented company at numerous networking events that increased clients and referrals
• Provided excellent customer service to ensure customer satisfaction and positive reviews
• Trained and worked with others to ensure a cohesive team focused on optimal service
Paradise Fitness Center
Fitness Attendant/Sales Associate | 12/2007 - 12/2008
• Provided excellent customer service, greeted customers upon entrance and accurately addressed customer questions which increased customer retention and repeat sales
• Conducted presentations off-site which increased customer base and established new corporate accounts
• Operated POS cash register handled cash and credit transactions accurately
• Successfully identified prospective customers using lead generating methods and handled 60 cold calls per day
• Negotiated details of contracts and payments and prepared sales contracts