Shift Supervisor

Top Management

• Creates and executes daily plans to lead teams to successfully serve hundreds of customers per day
• Guides the team in morale and culture
• Participates in team problem-solving with the store manager to achieve store goals of efficiency, brand-famous customer service, and inclusive store culture
• As a senior team member, coaches and teaches fellow shift supervisors in the intricacies of business and management, including team engagement, leadership principles, process and routine, inventory management, customer service, conflict resolution,
• Empowers and engages my team to have human moments with customers and each other as people in a high pressure environment
• Recognizes talented team members and empowers them to create, innovate, and execute ideas for the good of the business
• Utilizes emotional intelligence and business/leadership training to assess the emotional and practical needs of each individual and the overall team to support mental, physical, and emotional health and productivity

Store Manager

• Coordinated with management and leadership peers and multi-level upper management to successfully launch company promotions and marketing strategies, staffing and training needs
• Utilized peer expertise to grow and develop my own business
• Executed frequent product and training promotions, aligning individuals and teams in new and/or updated excellent customer service and product standards
• Created and executed flexible business plans for up to six months in advance
• Created and managed schedules for teams of twelve to thirty direct reports of all ages, from sixteen to seventy
• Conducted interviews and made frequent mission-centered hiring decisions, executed values-directed onboardings, scheduled new hire training, and to the best of my ability, conducted follow-up coaching to encourage post-training excellence
• Personally trained many new employees and shift supervisors in operational and leadership excellence, providing mentorship and support as well as empowering their decision-making and problem-solving choices
• Managed/helped manage between $1.5 and $2 million in yearly gross sales in each of the stores I was manager/assistant manager, continually analyzed business trends and team strengths/opportunities to identify sales and business growth, maximized efficiencies, and problem-solved for gaps
• Engaged in self-led learning about management and leadership principles via a variety of print, digital, and online resources to promote continual personal and professional growth and build practical depth into my graduate level leadership education

Assistant Manager

Barista, Shift Supervisor

Find out detailed information about Lachelle Feavel, Shift Supervisor 

Lachelle Feavel: Shift Supervisor

Lachelle Feavel

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