Lachelle Feavel: Shift Supervisor

• Creates and executes daily plans to lead teams to successfully serve hundreds of customers per day • Guides the team in morale and culture • Participates in team problem-solving with the store manager to achieve store goals of efficiency, brand-famous customer service, and inclusive store culture • As a senior team member, coaches and teaches fellow shift supervisors in the intricacies of business and management, including team engagement, leadership principles, process and routine, inventory management, customer service, conflict resolution, • Empowers and engages my team to have human moments with customers and each other as people in a high pressure environment • Recognizes talented team members and empowers them to create, innovate, and execute ideas for the good of the business • Utilizes emotional intelligence and business/leadership training to assess the emotional and practical needs of each individual and the overall team to support mental, physical, and emotional health and productivity

• Coordinated with management and leadership peers and multi-level upper management to successfully launch company promotions and marketing strategies, staffing and training needs • Utilized peer expertise to grow and develop my own business • Executed frequent product and training promotions, aligning individuals and teams in new and/or updated excellent customer service and product standards • Created and executed flexible business plans for up to six months in advance • Created and managed schedules for teams of twelve to thirty direct reports of all ages, from sixteen to seventy • Conducted interviews and made frequent mission-centered hiring decisions, executed values-directed onboardings, scheduled new hire training, and to the best of my ability, conducted follow-up coaching to encourage post-training excellence • Personally trained many new employees and shift supervisors in operational and leadership excellence, providing mentorship and support as well as empowering their decision-making and problem-solving choices • Managed/helped manage between $1.5 and $2 million in yearly gross sales in each of the stores I was manager/assistant manager, continually analyzed business trends and team strengths/opportunities to identify sales and business growth, maximized efficiencies, and problem-solved for gaps • Engaged in self-led learning about management and leadership principles via a variety of print, digital, and online resources to promote continual personal and professional growth and build practical depth into my graduate level leadership education