LaNhiyah Curtis: SOCIAL MEDIA EVALUATOR in Edmond, OK

• Working closely with product enrichment team to quickly create and update high-quality product listings on assigned e-commerce accounts. • Understanding the specific product content needs and requirements for assigned ecommerce accounts. • Responding to questions from customers and vendors in a timely and professional manner. • Updating the status of ecommerce listings in a tracker. • Trained other listing specialists. E-COMMERCE SALES SUPPORT Petra Industries, Edmond, OK • Provided support to account managers and their activities in achieving sales related objectives and productivity measures. • Answered customer requests in a timely manner while ensuring accuracy, customer satisfaction and compliancy. • Facilitated all promotional and sales activities for customer ensuring all standard requirements set forth by customers are adhered to. • Performed all system changes related to customer pricing and records maintenance. CUSTOMER SUPPORT REP Petra Industries, Edmond, OK • Issued return authorizations, writing credit and debit memos, requesting intercepts, filing carrier claims. • Resolved issues with customers and orders in Amazon Seller Central. • Answered phone calls • Trained other customer support reps.

• Transcribed customer support calls with high accuracy and speed. • Followed strict transcription guidelines. • Researched proper spelling of technical or industry specific terms. • Played close attention to detail when transcribing low quality audio.