Larry Miller: in Foothill Ranch, CA

Wrote Functional Requirements Specifications for enhancements to proprietary software. Prepared and led training for writing specifications. Advised on testing procedures and plan. Identified and prioritized new features for user software to report and deliver to franchisor. Provided user support for software issues to 100 offices. Developed software wizards and spreadsheet forms for Pricing Models and Financial Planners used by franchisees.

Grew customer focused business from zero to 400 clients and generated over $800,000 in revenue by averaging $18,000 in weekly sales. Recruited & managed team of up to 18 employees in both field and office staff. Maintained yearly budget and P&L. Researched and tested various marketing and advertising campaigns. Instilled safety procedures to keep lowest insurance experience modification rate. Elected and served 3 years on the Franchisee Advocate Committee and 3 years on the Ad Council.

Subject Matter Expertise for six large international banks using a sophisticated foreign exchange risk management application. Managed projects from design to installation by preparing each time a Feasibility Study, Project Proposal, Functional Requirements Specifications, User Documentation, and Test Plan. Lead teams of 7-12 programmers through design, development and testing. Provided user training, installation and post-production support covering up to 20 cities and across 8 time zones. Supported 15 other banks with enhancements and ongoing maintenance.