Laseana Palmer: in Wayne, MI

Resolved customer complaints while prioritizing customer satisfaction and loyalty. ? Trained and regularly mentored associates on performance-oriented strategies and customer service techniques. ? Followed through with client requests to resolve problems. ? Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags. ? Exceeded team goals and collaborated with staff members to implement customer service initiatives. ? Collected customer feedback and made process changes to exceed customer satisfaction goals. ? Managed department call volume of 50 calls per day and coordinated department schedules to maximize coverage during peak hours

? Sky lounge associate ? Responding to the requests of all guests in assigned area ? Provides all guests with undivided attention to allow the best possible service ? Ensuring the club lounge is properly maintained at all times stocks all the self-service areas ? Assists with food service preparation ? Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. ? Answered customer telephone calls promptly to avoid on-hold wait times. ? Offered advice and assistance to customers, paying attention to special needs or wants.

? Ensured the food was properly handled and stored ? Front end cashier/ cash handling ? Provided ultimate customer service to the customers ? Ensured the area was clean and up to company standards

? Maintaining health and wellbeing of residents ? Assist residents with tasks such as: eating, hygiene, grooming, dressing, and using the restroom ? Maintain health and safety procedures

? Providing excellent customer service; ? Stocking and receiving deli items ? Maintaining the department's appearance and cleanliness ? Following company policies and procedures as well as local and federal laws regarding food safety