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Senior Case Manager

Top Management

Focus and self-motivated individual with over 5 years of experience in case management and sales capability. Recognized for proven leadership abilities, strong business operations acumen, managing a diverse workforce, and implementing strategies to achieve substantial business results.

?	Research and develop strategies to defend tax payer’s position to ensure security from collections 
?	Lead a team of 20 Case Managers and Jr. Case Managers in case operations including customer relations, and consulting to execute cases closed.
?	Achieve performance standards and ensure all employees are in compliance with tax regulations. 
?	Conducts weekly meetings with individual reps to review weekly performance and identify case objectives. 
?	Responsible for 500 caseloads of clients in tax relief that generates $10MM in annual revenue.
?	Handle escalated cases to resolve tax matters and improve customer satisfaction.
?	Set productivity and service targets according to marketing promotions.
?	Ranked top performer within the first 9 months of employment. 
?	Conducts weekly training for employees in my team and ensures employees are in compliance with regulations and productivity.
?	Led my team to ensure customer satisfaction and close all case matters. 


?	Handled accounting operations and standards
?	Provide excellent customer service
?	Multitask between incoming and outgoing calls.
?	Track daily incoming company voicemails and faxes. 
?	Implement strategies and tactics to resolve complaints. 
?	Administration duties of setting appointments, faxing, scanning, and emailing.
?	Manage productivity for case processors and agents ensure accurate information. 
?	Ensure customer financial information and income are calculated before submitting files


Administrator, Case Review Processor	

?	Loan Modifications 
?	Receive screened inbounds and outbound calls 
?	Interacting with customers to set appointments, submit an application and organize financials. 
?	Met all set deadlines before customers receive an active foreclosures.
?	Assist customers with the mortgage to decrease interest rate and monthly payment. 


Case Evaluator

Find out detailed information about Latda Vongphayboun, Senior Case Manager in Garden Grove, CA

Latda Vongphayboun: Senior Case Manager in Garden Grove, CA

Latda Vongphayboun: Senior Case Manager in Garden Grove, CA

Latda Vongphayboun

Savanna High School