Laura Adams: Operations Manager / Officer Manager / In-House Designer in Fallbrook, CA

• Establish relations with industry publications • In-house technical support and office management • Website development and management through CMS • Social media and e-mail marketing campaign management • Successful management of more than 1,000 travelers per season • Monthly bank and credit card reconciliations for multiple entities • Design marketing merchandise (e.g. business cards, luggage tags, etc.) • Branding of new divisions to include logo, web design, and social media • Complete required documentation for the federal government upon request • Escort groups traveling to ensure Department of Treasury OFAC compliance • Edit and proof materials from sponsoring institutions for dissemination to public • Development of marketing materials tailored to the clientele of specific organizations • Provide customer service to new and existing travelers and clients; delegate as needed • Process registrations, travel insurance claims, invoicing and payments from travelers and institutions

• Adhered to strict deadlines set forth by the courts • Billing of casework and follow up of invoices for all monies owed • Performed fast-paced report writing in Court Ordered dissolution matters • Consulted in graphic matters for advertisement and marketing toward law firms • Daily confidential oral and written correspondence with clients, attorneys, and paralegals • Executed vocational research utilizing the Bureau of Labor Statistics and various web sites • Distributed marketing materials to family law firms to expand services throughout the region • Met with clients to gather background information; administered and scored vocational testing • Frequent college transcript, Social Security Administration record and medical report translations • Tracking of all billable time for individual case files along with detailed descriptions of time usage • High-level of proficiency required in completion of all report writing, calendaring, and correspondence

• Represented the company to the public at industry trade shows • Organized marketing elements for trade shows to include booth design • Assisted in the development of product marketing strategy and advertisement • Developed marketing materials to include: manuals, brochures, catalogs, and price lists • Coordinated product sponsorship with production companies and professionals in the field • Maintained various databases for training purposes, product warranties, and customer history • Wrote and distributed press releases as well as communicated relevant information to sales team • Redesigned and launched company website, maintained e-commerce site, launched additional site • Designed and coordinated monthly and specialized e-mail marketing campaigns domestic and abroad • Created content for and distributed monthly newsletter, advertisements, flyers, catalogs, and brochures