Laura Hall: in Aliso Viejo, CA
Laura Hall
Aliso Viejo | United States
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Work experience
BigRentz, Inc
Senior Customer Care/Dispatch Supervisor | 06/2018 - 10/2022
Create HR compliant questions for prospective interviewees. Train, mentor, and monitor all customer care representatives to ensure compliance with company policies and strategic objectives. Administer performance reports. Coordinate with all company departments. Understanding of construction terms.
Brasstech, Inc
Customer Experience Supervisor | 09/2017 - 06/2018
Monitored and documented employees and agents' communication quality and accuracy in support of the overall departmental quality goals and initiatives.
Oakley, Inc.
Customer Care Supervisor | 02/2000 - 01/2017
Coached and Mentored Customer Care Representatives in their day-to-day responsibilities, while ensuring world-class service was provided to all customers during each interaction.