Outdoor

Tech

Triathlon

Health & Fitness

Customer Experience Manager

Top Management

I am an organized self-starter and quick learner with experience in customer service, inventory management, event management, and sales. I thrive under minimal supervision and can handle multiple tasks simultaneously. I am a customer-focused team player with proven critical thinking, creative problem solving, and excellent communication skills.

Provided expert advice on running shoes, technical apparel, nutrition, and injury prevention products.
• Conducted individual custom gait analysis and addressed concerns to ensure customers were fit in proper running shoes.
• Merchandised apparel department on a regular basis to maintain organized and fresh displays.

• Established and maintained positive relationships with local medical, fitness, and wellness professionals.
• Represented Naperville Running Company at health fairs and wellness clinics to connect with the local community.
• Organized clinics with medical professionals in conjunction with Naperville Running Company training programs.
• Developed and maintained in-store resources for customers seeking professional health and medical advice.
• Educated the public about running shoes, proper running form, and gait as a presenter at multiple clinics.


Community Outreach Coordinator

•	Oversaw daily operations and sales in Electronics, Hydration, Injury Prevention, and Nutrition departments.
•	Attended 2015 CES Convention with buying team to help identify new innovative products and establish vendor relationships for the 2016 season.
•	Trained employees on new products, emphasizing the importance of a well-rounded sales force with excellent product knowledge.
•	Developed new processes for electronics returns/defects, dating and managing nutrition inventory, and issue resolution for electronics.
•	Part of a team of specialists tasked with creating a new intercompany electronics expert certification exam.
•	Acted as in-house electronics expert responsible for helping customers set up their new watches and troubleshooting product issues.
•	Organized and led monthly watch clinics to educate customers on the wide variety of sports watches offered and help them decide what product is best for their needs.

Accessories Manager

•	Awarded highest-level footwear specialist certification through internal certification program.
•	Educated customers on proper running gait, appropriate footwear, and injury prevention techniques.
•	Participated in new product wear tests and provided detailed feedback to vendor representatives and Luke’s Locker buying team.

Footwear Specialist

•	Co-created Pint Striders social pub run.
•	Partnered with local pubs to offer special pricing to pub run attendees.
•	Created and managed weekly social media events and group emails to promote the run.
•	Coordinated with brand representatives to offer product trials to social run participants.

Pint Striders Social Run Lead

•	Oversaw 80+ members and recruited several high profile local runners.
•	Organized volunteer opportunities and managed member hours for volunteer incentive program.
•	Managed Team social media page, uniform distribution, and coordinated Team meetings.

Team Luke's Lead- Dallas

Find out detailed information about Laura Sanders, Customer Experience Manager in Chicago, IL

Laura Sanders: Customer Experience Manager in Chicago, IL

Laura Sanders

Carthage College

University of Iowa