Laura Sanders: in San Diego, CA
Laura Sanders
San Diego | United States
Skills
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Interests
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Industries
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Work experience
GovX
Customer Experience Manager | 11/2017 - 04/2021
Managing team of 16 individuals, making schedule and processing time cards in ADP. Onboarding new
brands and conducting 1 on 1s with agents. Answering inbound calls, tracking orders and following up with brands for order statuses, inventory checks and customer issues. Taking escalates calls and coaching
employees.
Ross Dress For Less
Stock Associate | 11/2016 - 02/2017
Unloading truck and product, hanging and running product to the sales floor. Light cashiering.
Vertafore
Customer Service Representative Lead | 08/2015 - 09/2016
• Work with insurance agents to troubleshoot issues on their products we provide.
• Walk agents through new systems
• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer
service.
• Trained and mentored new employees.
Sono Bello
Customer Service Representative/Appointment Setter | 01/2010 - 11/2010
At Sono Bello I set appointments for customers and went over the services we provided. I went over
needs of the customers to find the best fit for them as well as spoke with existing customers about any
issues they were having.