Lauren Thatcher: in Canyon Lake, CA

•Created coffee beverages and desserts in a high volume restaurant. •Responsible for communicating information to management and conducting training of new baristas.

•Resolved customer concerns efficiently and effectively to ensure high quality customer service. •Secured sales consistently, utilizing all social networking media and personal contact to promote products.

•Engaged with customers while preparing hand crafted coffee, tea and beverage products. •Received and organized inventory as well as preparing store at the beginning and end of each work day.

•Conducted sales and donations by reaching out to businesses for high end events such as the ESPY Awards and Warren Moon’s Crescent Moon Pro-Football Hall of Fame Scholarship. •Marketed NFL Hall of Fame players to new products creating brand awareness among elite athletes, celebrities, and other consumers.

•Answered phone to assist customers with questions and information. •Organized and completed paper work for customers renting units and processing payments.

•Provided one on one personal instruction to each 10-14 year old individual on a 25 person team. •Created practice plans for each day including conditioning, stretching, drills and game play to help team-members secure confidence in their ability and skills.