Bachelor of Science in Business Management

Customer Service Representative, Sales & Marketing

Customer Service & Support

Key Job Duties:
• Working for a biotech company who develops and manufactures innovative immunodiagnostic tools and point of care diagnostic test kits for the IVD community worldwide to deliver excellent customer service
to new and existing clients/customers.
• Receive and process customer orders and ensures all transactions are processed accurately and efficiently.
• Review inventory to ensure FIFO principles are met.
• Open production and marketing requisitions, create purchase orders and follow up to ensure on time
shipments are met.
• Pack and ship products worldwide ensuring cold chain supply needs are met (Elisa, reagents, rapid tests, instruments, etc.). Tracking and following shipments until delivery.
• Liaison between customers, sales team, account managers, QA, RA, and production departments.
• Critically think through complex inquiries and develop customer resolutions.
• Prepare order trend analysis.
• Performing tasks following established quality standard and procedures.

- Special Contract Assignment
• Supervised 25 inspectors for a special project onsite at a Eurofins client's distribution center location.

Independent Contractor, WA

Key Job Duties:
Consumer Products Safety & Testing Expertise and Sales.

•   Developed and implemented tactical sales activity plan designed to drive sales.
•   Frequent communications with existing and prospective clients to promote Eurofins CPT Laboratory's
test services.
•   Engaged prospects and developed new clients and increase client base.
•   Delivered sales presentations and testing proposals to clients and prospective clients.
•   Partnered with other BDs, Project Managers, internal global labs, and subcontracted labs to build
proposals.
•   Engaged with Scientific Advisors and subject matter experts for technical and regulatory support in ensuring accuracy of proposals.
•   Authored proposals, generated price quotations, and made recommendations regarding price structure
to management.
•   Executed proposals submitted to clients and won opportunities.
•   Maintenance of CRM system daily to track client information and activities in CRM using Salesforce
software.
•   Coordinated execution of Confidentiality Agreements (such as NDAs).
•   Generated sales consistent with corporate goals for growth within service lines.
•   Prepared and distributed trip reports for all client interactions.
•   Prepared, updated, and maintained client Test Protocol plans for all active clients and new prospects.
•   Travelled 20% of the year to client meetings, sales meetings, and tradeshows in US and Asia.

Business Development Manager

Fun- World Inc - Consultations on product safety & regulatory compliance for consumer products,
Customs & Trade compliance.
•   Fun.Com Inc - Independent contractor to develop protocols and consultations on product safety & regulatory compliance for consumer products, Customs & Trade compliance.
•   Eurofins Product Testing US - Independent contractor for client development & sales for consumer
product testing services.

Independent Contractor, CA

Key Job Duties:
Consumer Product Testing, Global Product Safety, Factory and Customer Regulatory Compliance

•   Maintains domestic and global regulatory compliance management, research, and interpretation:
CPSIA, CCPSA, EU Toy Directive, CPSC, US Federal and US State requirements, ASTM, AATCC, EN
Safety Requirements, EN Directives, REACH, Global Labeling Requirements, and Toxicity.
•   Develop testing procedures, guidelines, and drive product compliance strategy and policy
implementation.
•   Oversees, communicates, and coordinates with third party testing labs, third party audit companies,
domestic and international retail partners, licensors, and overseas factories.
•   Forecast planning, standardize testing protocols, selection of lab testing facilities.
•   Analyze lab testing reports, interpret results, provide feedback and guidance to internal departments
and suppliers to ensure company standards and legal compliance are met.
•   Communicate with vendors and suppliers on strategies to improve products and processes to reduce
failure rates.
•   Manage annual testing budget and develop strategies to control testing costs.
•   Make recommendations and contribute ideas to Designs, Product Development, and Technical Design
teams for improving product safety where appropriate by identifying regulatory risks in products; provide
guidance and support during conceptual design, development, and sourcing stages.
•   Recommends appropriate "Age Grading" of all products.
•   Assigns warnings and cautionary statements on products if applicable.
•   Researches and interprets customer protocols and compliance guidelines annually.
•   Work closely with our retail partners and factories to resolve issues to prevent violations.
•   Work closely with our large retail partner's Social Compliance and Quality Assurance groups to ensure
all safety, testing, and factory compliance steps are met and adhered to.

Director of Product Safety and Regulatory Compliance

Key Job Duties:
Purchasing, product development, sourcing, imports, assigning HTS Classification numbers and duty rates, pre-
production, and production.

•   Responsible for managing our surf apparel styles and accessories from concept to final product through
the design process and execution for the up coming new seasons spring, summer, fall, and holiday.
•   Work closely with the artist, designer, and sales departments to make sure product is finished to desired
specifications.
•   Creating purchase orders for our vendors, domestic and overseas factories.
•   Create, update, and maintain product tech packages that include product specification sheets, bill of material, and cost of goods. Ensure product safety, meeting the target costs, and handling the physical
samples.
•   Able to read, understand, and analyze specification sheets, technical packs, sourcing forms, various bill
of materials, and HTS Classification numbers.
•   Responsible for reviewing and approving the construction, measurements and fit for all garments & accessories.
•   Keep up to date spreadsheet reports and tracking information for products from internal departments,
outside vendors, over seas factories, and domestic factories.
•   Responsible for managing the production of our products through domestic vendors from apparel
manufacturers, dye and wash, screen printers, sewers, and warehouse.
•   Prepare and ready all products for sales reps, domestic and international distributors, sales shows, and production.

Production Manager

Key Job Duties:
Responsible in coordinating with assigned styles from concept to final product through the design process and execution for our Halloween costumes and accessories for the upcoming new season.

•   Work closely with designers, sculptors, product managers, marketing, samples and licensing
departments, product development/sourcing, and creative services to make sure product is finished to desired specifications.
•   Work closely with our Licensors like Mattel, Disney, Marvel, Clive Barker, and many more to ensure our
designs and products meets their expectations.
•   Keep up to date reports and tracking information for products from internal departments, outside
vendors, and Licensors.
•   Aid with design ideas for the new products that benefits the company.
•   Update and maintain product tech packages, ensure product safety, meeting the target costs, and handling the physical samples.
•   Responsible for reviewing with the construction and measurements on all garments & accessories.
•   Review overseas development samples for approval on construction and fit.
•   Prepare and ready all products for product approval meetings, license approvals, sales meetings, sales
shows, development, and sourcing.
•   Also working as a Product Coordinator and handles sourcing for newly developed products from costumes and accessories in China and other foreign countries for 75-100 new SKU's per Halloween
season.
•   Analysis and evaluates specification sheets, technical packs, sourcing forms, and various bill of materials for costumes and accessories.
•   Update and maintain production tech packages.

Design Coordinator

Key Job Duties:
Responsible for entire Infant/Toddler and Barbie segments including proprietary and licensed lines in the Pre-
Production department directly under the Director of Sourcing and Pre-Production.

•   Handles sourcing for newly developed products from costumes and accessories in China and other
foreign countries for 300-800 new SKU's per Halloween season.
•   Analysis and evaluates specification sheets, technical packs, sourcing forms, and various bill of materials for costumes and accessories.
•   Update and maintain production tech packages.
•   Responsible for day to day communications with our Hong Kong counterparts.
•   Works closely with Hong Kong and China affiliates to develop and create new, innovative, and competitive styles.
•   Acts as a liaison between Design department and Hong Kong Buyers.
•   Handles costing and negotiations for new development.
•   Negotiates prices with various factories and suppliers to meet required sales margins.
•   Maintains and ensures apparel compliance with U.S. Customs to qualify with Chapter 95 under the Harmonized Tariff Schedule (HTS).
•   Works closely with the Safety Compliance Manager in testing processes.
•   Works closely with Design team in construction of products to ensure that pricing, safety and compliance needs are all met.

Product Development Coordinator

Key Job Duties:
Created and processed official documentations for exporting goods through international borders and in compliance with U.S. Customs requirements.

•   Assisted in processing official documentations for the importation of goods.
•   Worked with the Product Development and Design departments to ensure compliance with U.S.
Customs to qualify with Chapter 95 under the Harmonized Tariff Schedule.
•   Assisted in identifying import duties and quotas when needed.
•   Handled customer testing requests and worked closely with various testing labs for safety compliance.

Import/Export Assistant

Find out detailed information about Leah Torres, Customer Service Representative, Sales & Marketing in San Diego, CA

Leah Torres: Customer Service Representative, Sales & Marketing in San Diego, CA

Leah Torres