Leslie Masters: in Waynesville, NC

Leslie Masters

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Waynesville | United States
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Work experience
Image BATH AND BODY WORKS

BATH AND BODY WORKS

KEY HOLDER | 03/2019 - 12/2019

(US) - Conducts interviews by screening and scheduling interviews for new hires. - Delegate company policies and procedures to meet daily sales goals. - Provides feedback and recommendations to help lead by example - Initiates and celebrates wins with staff to maintain moral. - Responsible for training of new hires. - Overcoming objections with customers to meet individual sales quota while maintaining excellent customer satisfaction. - Ability to handle large amounts of bank deposits, receipts of shipments daily, and interpret. (Employment gap due to being a cancer survivor)
Image H&M

H&M

DEPARTMENT MANAGER | 04/2012 - 10/2015

(US) - Worked directly with store manager to oversee stores daily sales. - Set store budgets and predicted future sales trends to maximize stores performance. - Managed a team of 50 employees schedules and managed breaks. - Managed daily sales reports and entered sales data - Marketing daily promotions, managed display guidelines and merchandise information
Image URBAN OUTFITTERS

URBAN OUTFITTERS

DEPARTMENT MANAGER | 04/2010 - 01/2012

(US) Conducted weekly walkthroughs with corporate visits to discuss certain department's lines of business, interior visual display and the direction the team members will take moving forward. - Demonstrated the company's philosophy of shared fate while displaying daily interactions of integrity, fairness and professionalism. - Supervised sales floor to ensure excellent customer service was provided at all times. - Ensured floor sets for each department were organized, scheduled accordingly and completed on time. - Maintained department staff by consistently seeking potential talent, training and developing a productive team and recognizing individuals for advancement through the use of IPD's and training tools
Image AMERICAN EAGLE OUTFITTERS

AMERICAN EAGLE OUTFITTERS

ASSISTANT STORE MANAGER | 04/2007 - 10/2009

(US) - Managed daily store operations, generating profit while controlling inventory. - Created stores sales goals as well as individual's sales goals. - Monitored and controlled payroll within the store to positively contribute to the district and reach goals as a team. - Oversaw floor sets, executed new window displays and ensured promotions were properly marketed to maximize store profit. - Secured company assets and property and maintained loss prevention and operational standards. Skills & Specialization Customer Service, Retail Sales, General Management, Time Management, Operations, Visual Merchandising, Product Flow, Inventory Management, Staffing/Onboarding, Training, Loss Prevention, Scheduling, Plan/Budget
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