Liam Corrigan: Retail Sales Lead in Orange, CA

- Supervises and assists sales specialists with operational and customer oriented tasks to help achieve company goals and objectives - Drives sales and REI membership conversions while providing exemplary customer service - Develops and executes floor sets and displays with visual specialists - Ensures sales specialists are taking breaks at appropriate times, in accordance with local law

- Supported customers by responding to product, membership and REI service questions, general inquiries and customer feedback - Served as a ski/snowboard knowledge base for both customers and coworkers - Inspected, assessed, and diagnosed maintenance based issues related to skis/snowboards and bicycles

- Introduced the basics of skiing, including key terms, getting to know the skis, how they work on the snow, and rider safety and responsibility - Worked extensively with children and adult students to achieve personal goals, in both group and one-on-one classes - Trained a variety of age ranges from children to seniors and beginner to advanced skill levels