Lindsay Juley: Travel Advisor Program Manager in Minneapolis, MN

-Manage global travel advisor business at a multi-million dollar cycling tour operator that, through a training initiative designed by me, has resulted in more than a 500% increase in sales -Independently manage a profitable department budget -Develop new relationships with travel advisors worldwide and cultivate repeat business and preferred partnerships -Host events and give presentations to promote trips to travel advisors and consumers -Attend industry trade shows and conferences as an expert panelist -Arrange travel for VIP guests and guides including international airfare, accommodation and ground transportation -Serve on internal committees to analyze and improve company processes and the guest experience -Work closely with the sales and marketing team to deliver an exceptional experience for our travel advisor partners -Won an exceptional hospitality award for going above and beyond for both the Trek Travel team as well as customers, based on high evaluation scores and input from staff

-Converted contacts by potential customers through incoming calls, website forms, catalog requests and other marketing initiatives into sales. -Through research and trips around the world, developed understanding of all trips in all destinations including trip logistics, trip activities, terrain information, local attractions, customs and all other trip information available -Promoted Trek Travel at local and national industry events and conduct outreach to generated leads -Arranged travel for guests and staff including international airfare, accommodations, and ground transportation -Created and sold pre- and post-trip add-on packages to increase profitability -Trained and supervised new hires in sales and guest services -Consistently achieved sales targets and up-selling goals

-Stressed customer service as a top priority throughout the company by collaborating regularly with other departments -Used superior phone and email skills to guarantee all customer correspondence before and after a trip was timely and professional -Took inventory and manager all clothing, customer gifts, supplies and print materials -Supported Inside and Outside Sales by taking roll over sales calls, answering guest inquiries, mailing supplies for outside events . -Managed Trip Report process by providing tour guides with the required information to run a highly successful trip. -Managed data entry and data uploads -Handled all mailing and package shipping requests -Managed general office space maintenance and organization